Here at CarPlayBox™ we believe that every driver should have access to the latest technology, regardless of their car's age. That's why we created the CarPlayBox™ and the CarPlayBox™ Pro.
CarPlayBox Co (carplaybox.co) has 45 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
CarPlayBox, carplaybox.co
Website
carplaybox.co
Category
Appliances & Electronics
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Ordered over 3 weeks ago, still no sign of it...
Update 4/6/25: So it finally showed up nearly a month after ordering. It works as described and is good quality but I wish they had let me know it was going to take so long to get as I didn't have it for a long trip I initially ordered it for.
Response from CarPlayBox CoMar 25, 2025
Hi Jeffrey, this is Mark from CarPlayBox Team! We’re sorry to hear about this delay! This is not a common issue, so there may have been an unexpected carrier-related delay. We always ensure our customers receive their orders as quickly as possible.
To resolve this promptly, please send us an email at [email protected] with your order number and details, and our team will immediately look into it for you. Rest assured, we’re here to help and will make sure you get your order! 😊
Best,
RR
Randy R.
No issues with the company
No issues wit the company, but I am having some problems with the product. Hoping they will help remedy the issues.
Response from CarPlayBox CoMar 19, 2025
Hi, this is Samantha from the CarPlayBox Team. I want to reassure you that we take customer satisfaction seriously and are fully committed to solving any issues.
Our email support team is already assisting you with your technical request about connection types, and they will continue working with you step by step until everything is sorted. We never leave our customers without a solution—we always make sure things work as they should! 🚀
I’d recommend keeping an eye on your inbox, as our team is there to help. If you have any further concerns, don’t hesitate to reach out—we’re always happy to assist! 😊
Best,
JC
John Crain S.
Hasn't proved out to be a great item so far and not much to say for the customer service either
I only give a 3 star rating because the picture on the monitor is really good. However, I have not been able to get the guidelines to show when the car is in reverse. I got tired of dealing with Sophie and bought a new camera. Still no lines, problem may be with the programming or something in settings that I haven't figured out. The camera has a real cheap mount and the only way to adjust the camera on the mount is to point it upwards. Good for star watching I guess, anyway I pulled the plastic casing apart and rotated the camera element and it can now be used properly. Still no lines though
Response from CarPlayBox CoAug 23, 2024
Hi John!
I'm Martin from the CarPlayBox Team. First, I want to thank you for your feedback and for highlighting what you liked about the monitor’s picture quality.
When customers face issues, we usually provide detailed instructions, request videos to better understand the problem, and work closely with our technical department to offer a solution or, if necessary, a replacement. I’ve reviewed your case, and I see that our representative, Sophie, followed our standard procedure. Although she isn’t equipped to handle technical issues directly, she forwarded your case to our technical department multiple times and provided you with the instructions you requested.
We genuinely wish you hadn’t gone through the trouble of purchasing a new camera on your own. Had you followed the process with our technical team, you could have received a replacement camera at no cost. Since you’re still experiencing issues, I encourage you to reach out to us via email so we can resolve all your concerns.
Regarding the mounting, the camera is typically designed to be installed on the license plate. It seems like there may have been an issue with the mounting position in your case. We always strive to support our customers with any issues or requests, so please contact us directly, and we’ll be eager to assist you further.
