Carpet One Floor & HomeReviews of carpetonetulsa.com

I am glad I was able to get most all the flooring done at one place. All the work was done in a timely manner and professional. I give it a 5 star rating. Thank You! Brian Ross.

Every step from ordering to measuring to delivery & installation went perfect. I had special needs in the my selection of carpet and special needs in the delivery ( 45 + miles from the store to a remote area ) and installation ( stairs & antique pool table ). In stallers & Carpet One salesperson were fantastic to work with.

Great experience form purchase to installation. All perfect (and I'm not easy tp please) highly recommend.

Great selection and service!

Carpet One was great to work with and the process from start to finish was as seamless as I would have hoped...Thank you for doing a great job!

The men did a great job of laying carpet. However, I did not like the fact that they opened my personal master bathroom closet to put something in there to get it out of the way. I was home and they could have asked, but didn't. If they had damaged the 'collectable' that I had safely stored there, we would have a problem.

Social Media has become the defacto venue for warning people of bad business and poor customer service. Carpet One has left me only two options...file suit and\or public exposure on Social Media. Here's the latter.. I worked with Carpet One on south Garnett in Tulsa over the course of two weeks in purchasing the 'right' carpet and accesories for my new home. At that time they were helpful and friendly. As required, I paid in advance, in full. A few days later two Hispanic 'boys' (one looked 18 , the other no older than 25) show up to do the install. Only the oldest said he spoke English, and it was VERY little and difficult to communicate. After they were finished I pointed out the transition from my kitchen tile floor to my Living Room was NOT correct. There was a gap and the tile is higher than the carpet. The installer said I "needed a bar there" and that they "did not have one" with them. Duh, it needed a Z-bar! ALL TRANSITION PIECES were specifically discussed and agreed upon in the purchase. But wait! There's much more! Previously there was no carpet in most of the house but there was a transition bar with tack-strip in the bedroom door\hallway where the previous tile met the bedroom carpet. These installers LEFT that bar and tack strip there and laid the carpet over the top and down the hall! NOW theres a huge HUMP in my hall going to the bedroom!! AND, they very poorly made a carpet seam in the bath doorway with LARGE glue lumps that you can see AND FEEL every time you walk on it. I have spoken with them at the store in person, three (3) times and was assured EACH time that they would fix it. NO ONE has EVER come out. I called... reassured again that they would fix it. Never came out. Now when I call, they will only "take a message" and I never get a call back. Almost $4000.00 and I have to hire someone else to do it right. THIS is what they refer to as "Excellent Customer Service"?? Paul Johnson is the owner...but no luck getting in touch with him. If you call their office, you are immediately greeted with an answering machine and directed to "leave a message." No call backs... BE FOREWARNED!

I'm very happy with our flooring and Gary went over and above to make sure our flooring was just what I wanted.