Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

This place sucks! We bought a shed back in July 2020. Just got it in October 2021. They left and said they would be back the next day to finish and now over a month later no one will return our calls and we still do not have a complete building.

If I could give a zero I would dont waste your time with these people. They are incompetent, unprofessional, and treat their customers like dirt. Nothing they say can be taken as even partial truth. They dont want your business.

Hands down the worst company I've ever done business with. They answered a single call made to them two days after my garage was built and I told them that it leaked when it rained (Pours in) at all of the windows and walk doors, I also told them that the installers caulked the window screens to the frame so they cannot get removed. They asked me for pictures so I sent them and the lady told me I would be placed on the schedule for repair. I have since called Approximately 50 separate times as well as sent emails and occasionally would get an operator who would listen to me and then transfer me to a line that the voicemail was full and then it would hang up. As in a previous complaint I was also routinely transferred to "Renee" who either doesn't exist or who is grossly negligent/incompetent in answering calls or caring about voice-mail. (Or customers) I have also went to a local dealer for Carolina Carports who would not help me because I did not buy from them as I bought on line from Viking Steel (who will not help) but they did tell me Carolina Carports cannot keep employees as they are quitting because of being yelled at by customers as promises are made but the company is not keeping there commitments and obligations to the customers. She told me they typically take 6 months or more to make repairs because they want to use the same installers so they don't have to pay anyone else to make the repairs. I even told them they could send me the seals and screens to make the repairs myself and was told doing this would or could affect my one year warranty. The warranty will be out before they get finished at the rate they move. Finally after nobody responding I contacted the BBB and filed a complaint letting them know my issue and they got involved, Carolina Carports response to them was in less than a day however that they typically make repairs in twelve + weeks and give 2-3 day advance notice to the customer that they have someone in the area. When you pay what I did for a garage and cannot use it and then get told we will fix it but you need to wait three + months that is ridiculous and surely a poor way to do business. I would never do anyone this way. I rejected their response and I am currently waiting to hear back from them. I would not recommend this company (Carolina Carports) at all and it is ashame as I actually have a nice garage, I also would not recommend Viking Steel as they don't want anything to do with you after the order is placed Never again with Carolina Carports!

Hands down the worst company I've ever done business with. They never returned or answered a single call made to them over more than 6 months. (Approximately 50 separate attempts.) They have someone who answers but she immediately transfers you to lines that no one answers. If you are able to leave a message, it is never returned. I was routinely transferred to "Renee" who either doesn't exist or who is grossly negligent/incompetent in answering calls or caring about voice-mail. (Or customers) Finally one day a bunch of illegal aliens showed up with all the materials. Thank goodness I was home because they didn't want to do the job and were about to cancel it. From what I could tell they felt they would be working too close to my house and the property fence for it to be an easy install without being paid extra cash on the side. I already had concrete poured, permits pulled, and inspections completed. They ended up doing it, I didn't pay them anything extra and told them I'd work it out with CCI. Of course they left metal and screws all over my yard for me to pick up. I'm just glad my nightmare with this company is over. Never again with Carolina Carports!

Price was quite comparable to others. Quality also. When they showed up, installation was great. Customer service at corporate is non-existent, abysmal, sucks, the worst. We have no cell or internet at our cabin and I told them so, MANY times. They scheduled delivery on October 25. Drove 100+ miles to the delivery site, spent 2 days in the boondocks and they no showed. Drove home to a voice mail saying driver was sick. Without our confirmation THEY rescheduled for Octobr 28th, drove down again, 2 days again, no show again. Drove back to another voice mail saying weather was bad (it wasn’t) and rescheduled us for November 1st all via robo-voice. Got a hold of the Missouri location and they said if the truck can’t get to the site they would charge us delivery fee anyway. They delivered the exact same size unit to our cabin neighbors directly across the road twice before. After 2 months and 10 phone calls to corporate robo-voice that after 5 minutes of “your call is very important to us” transfers you to a voice mail that “is full” so you can’t leave a message. 5 emails unanswered. 3 Web page messages, unanswered. Salesman can’t help because he’s “just a broker” with the same contact problems you have (unless it’s a sale). Go somewhere else if you expect any customer service, once they have the sale they could care less. If a no show, wrong unit, wrong color, poor or unfinished install happens, they don’t care, they have the sale, anything after that is your problem.

Be careful from this scam company, Very rude and bad customer service, They asked me for extra money for labor when they in the middle of the job or they gonna take it down and take it back and this is what happened, don’t deal with them, And they have very bad work.Wasted my months waiting for them and I was disappointed with the attitude and work.

I signed a contract with Carolina Carports Inc. to erect a 30"x40" building with insulated interior. I paid $5880.00 extra for the building to be insulated. When completed, there were gaps in the insulation along the entire length where the side walls met the roof. When CCI was contacted, including multiple pictures showing daylight through the openings, I was told this is standard building procedure. There is over 20 square feet of interior wall area that is not insulated. Pictures are available.

Your organization is exactly what is wrong with this country. Your service is abysmal. A complete lack of attention to detail. What is the point of having one person answer the phone if she is just going to transfer us to a dead phone line. Your incompetence is astounding. As a business owner myself i would recommend to everyone i meet to not use your service. Just know that your revenue numbers are not indicative of the level of service your clients receive. There has got to be a swath of unsatisfied clients across the nation. Yep you're making that money and pissing everyone off along the way.