Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

I signed a contract for a 24' x 30' garage in May of 2020. The contract was revised to add an awning to the right side of the building in October of 2020. Permitting, surveys and contractors not working through Covid pushed the construction of a level site back almost a year from the date I signed the updated contract in October of 2020. Just days before the year to get a level site, my contractor finished his work and we submitted pictures to my salesman on 10/20/2021. He submitted them to Carolina Carport's delivery Dept. and we believed our responsibility to fulfill our contractual obligations had been met. Living in Ohio, we learned that the delivery and installation would not be made until spring. Last week I got a phone call the delivery was being scheduled but the price had increased by 73% from the contract we had signed in October of 2020. It is now clear the contract obligations we were bound to were the only part of the contract that was binding as the delay of the fabrication and delivery price since submitting the leveled site photographs six months ago have increased dramatically. The explanation we were given is that a year had passed since the original contract was in force and therefore the pricing was not honored. If this was their policy then once a year had passed from May of 2020, my salesman should have made us aware the pricing had changed before we began construction of a $23,000.00 foundation in October of 2022 for the building. It appears Carolina Carports is more than willing to take a 15% nonrefundable deposit on a contracted building but not bother to inform you the price is going to almost double by the time the building is delivered.

Incredibly disappointed with CC. I went with them because they were significantly less expensive than competitors, but I'd not use them again. Terrible communication all across the board. Even the local dealers can't get any information from HQ. Our building was installed with a leaky roof which took a month to have repaired and damaged some of our items. Mistakes happen, to be sure, but Heather Smith (general manager?) was adamant that the damage we incurred from the leak was coming from underneath the metal railings on the floor. Even after my providing video evidence of the roof leaking, she rejected any sort of responsibility and refused to reimburse us for damages. Just terrible service all around. Wish I would've gone with another company.

Been like this since November 9th 2021. Order was put in Mid October 2021. This is a lying, thieving, scamming company. Once your order is placed they will not answer your phone calls, text messages, or emails. When they do finally answer text or emails it’s the same copy and paste answer. If you do get someone on the phone they are rude to you bc you want answers and they will hang up on you. You lose your deposit bc you have to leave to go to another company to get your shop/garage built. Almost 7 months and still no building or answers. I highly recommend not using this company at all. I really do highly recommend Rockstar Buildings. I called her yesterday and my shop is scheduled to be installed on April 1st 2022. Rockstar Buildings is very responsive and makes sure you are satisfied. AGAIN DO NOT USE CAROLINA CARPORTS THEY ARE HORRIBLE

Buyer's beware do not buy a building from this company they do not stand behind there warranties!! They state because you put electricity in a 21,000.00 building the warranty is voided what a bunch of BS. We are suppose to let a 30x40 building sit there and look pretty and not sure it. Plus we have leaking windows for a year that were not repaired prior to electricity being installed! Plus siding that is buckeling prior to electricity being installed! This company is one of the worst companies to do business with . You save to buy garage bust your butt but it turns into a nightmare which this absolutely was . Highly recommend you rethink your decision doing business with Carolina Car Ports !

Been four months and I still don’t have my carport. They won’t answer Tex, email, calls. How can a company like this do business?

Terrible to work with. The local dealer was great, but she was not even able to get anyone from Carolina Carports to respond. Our carport was months late being installed, it only got installed after I started calling their phone every day. The only way I could find to get someone on the phone was to use the North Carolina ext. When the installers arrived, the price they had was higher than what we had been told. I called the number on the installers bill and got ahold of Heather who was very rude and would not even discuss the charges, she just said "If you do not intend to pay this bill in full today I need to hang up and call the installers to tell them to stop working." Three months after they installed the carport, a storm lifted it off the ground and moved it, bending it. I had to threaten to contact the AG and BBB to even get a response from them. Their response was that since my building was not certified it had no warranty. This was never told to me before the sale, the only mention of certified or not was that the dealer told me I didn't need a certified building in my county, so there was no need to pay extra for it. They have cheaper buildings for a reason, you get what you pay for.

Do not purchase anything from Carolina Carports! They will not tell you they are 8 months to a year from filling current orders. They will not give you your deposit back! I signed a contract in April 2021 and just had my building installed end of Jan 2022. When I signed the contract they said 3-4 months, what a lie! They do not have any management or supervisors you can contact. The 3 girls in the scheduling department Heather, Amanda, and Jasmine, all have terrible attitudes and even worse customer service skills. I had contacted through email and phone conversations Giovanni Gonzalez to have the exact measurements to fit the garage on a slab of concrete with a step down to prevent water getting in and when the materials arrived it did not fit the measurements they gave me even when they guaranteed the installers would make it fit. After talking with the sub contracted installers they said they were leaving the company because of how many unhappy costumers Carolina Carports had. I will never be financially compensated for my loses or dissatisfaction but I can prevent someone else from making a grave mistake. DO NOT PURCHASE AYTHING FROM THIS COMPANY!

Worst company I’ve ever dealt with. They lie to customers and deliver crap products and service. My garage has leaked since it was installed and I’m on the second repair. On the first repair the crew cause more damage! It’s very hard to get ahold of them and they make excuses stating they are understaff with no efforts to get staffed. When they finally scheduled a repair they no call no show on the regular. The install crew is useless and knows nothing about metal buildings. Expect a two hour wait on the phone and about one year for an install and 4 months to have anybody show up for a repair which you will more than likely need. Zero accountability! Stay far away!