Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

Carolina Carports lacks communication skills with their customers. I ordered a garage through Alan's Factory Outlet and they were nice and understanding. I've cancelled my order because CC would not communicate with me and when calling, the wait time on the phone was over 20 minutes...that's when I hung up. CC blew smoke when they told me the garage would be done before the end of the month. Never heard from them again. Read many poor reviews of this company...I will not do business with them again.

Worst company. I've been waiting weeks. 3 canceled appointments to install. No one answers the phone. All mailboxes have been full for 2 months. VERY DISAPPOINTING! Use another company Steer clear of these people!

This is a total scam! They will take your money and never deliver anything but headaches. We have had a building on order for over 14 months. Once we poured the foundation to their specs and claimed the building won't fit. They have lied over and over about what is wrong. We have tried to work with them with an avail. They keep passing the buck from sales to manufacturing to engineering. We have offered several solutions, that even their installers say will work and still no building. They have an excuse for every lie the tell and when cornered on them.....they turn into gost. The worst part is they won't supply a building or give a refund. They stole $7000.00 plus $1800.00 for engineering fees that they never did anything but take. Please do yourself a favor and never ever contact these people! You will be opening a Pandora's box of hell.

Would give zero stars if possible. NO CALL. NO SHOW. Paid for building in full in advance. ... Lesson learned.

Horrible company to work with. I worked with customer service for two days to customize my metal garage so that it would go directly against my house that I could attach it later was called by scheduling department and went over the order everything was fine with putting it directly against my house, however when they get there the second time to set it up because they didn't show up the first time the guy that was in charge refused to set it up next to my house like it was designed to do saying that he needed at least three feet to put the metal on that side of the building well there's no metal going on that side of the building because it's open to my house and to be attached to my house that already has a wall. So he would only set it up three feet away from the house which then made my site unlevel because it was three feet past where it should be he then refused to set it up because the site is unlevel. I called the office complaining about it and by him not setting it up the way it was designed to do and all she could say is well he's telling me that it's not level well after 20 minutes of trying to explain to her why it's not level because he refuses to put it where it belongs. will we both gave up trying to get her to understand and she offered me a measly $250 discount to keep it in set it up myself. this is a horrible company no one knows what they're doing horrible customer service I would not even buy a doghouse from them again Also known as Georgia Portable Buildings CAROLINA CARPORTS INC reviews

They dont even deserve 1 star. What a horrible experience. Took 6 months to deliver. Installed very fast and it looks like crap. Considering tearing the $30,000 building down and getting a red-iron building put up. You can literally shake this 30x45 building with your hands and it will sway. Zero customer communication for several months, left dozens of messages. Then one day they said they could install it that week, while I was out of town on business. RUN, RUN, RUN from this company.

Absolute worst company I have worked with in my 56 years!! No response to calls or emails. They NEVER anchored the building like I paid for. Took forever to get the building. And then they were rude every time I did speak to them. I spent $12000.00 and am not satisfied. Please, please do not do business with them, EVER. Plenty of other vendors out there........

Carport is breaking apart and is only a year old. However, that is not the purpose of this review as good customer service could have resolved this. There is a lack of concern and it is a nightmare finding people who can help. Initial email was to dealer on January 15, 2022 and being told Carolina Carports (Mfg) would respond. (spoiler alert: they never did respond to that request) Another attempt on our part was to reach out to Mfg with photos, receipt of work, and canceled check of purchase on February 16, 2022 by email to two people I was told could help me. No response. Then I was given a new contact to reach via email, so emailed again with no reply. March 4, 2022, I cc'd their company website email in with the original addresses I had been given and included again the photos, work receipt, and canceled check. To which a sales person responded and said he would make sure this request was sent on. He claimed it was scheduled for an install the end of March. I followed up on March 12, 2022 I followed up with a comment that there had been no assistance in the matter. No one showed up by end of March, no phone calls, no emails, just silence. In the meantime, I have attempted to call company phone number and am always placed on long holds with phone getting disconnected. People answering the phones always blame it on the company problems and people not working on why we can't get anywhere with the company. On April 19, 2022 I reached out again with updated photos of carport continuing to deteriorate. On April 20, I received an email back requesting the date this transpired so she could review with her manager. She also said she would be in touch to which I responded again with all details I could to assist. On April 22, I emailed asking if there is any progress on issue, spring winds were starting to really work the structure. On April 23, sent photos of our attempt to put temporary straps on but to hold it until they could come. On April 25, I sent photos of some L brackets that were on some of the sides but not on the exposed side hoping to assist them with why the problem occurred and what the update on their response was. No response to any of these emails. On April 29, I told them if they did not resolve by May 3, 2022 we would report no customer service, false advertising of warranty support, and broken company unable to care for its customers. I mentioned that they no doubt are short staffed and are dealing with many issues in the supply chain world, however; we have given them months and have had to work hard to even get an email from them. There finally has to be a response. On May 3, 2022, finally found someone who could talk. They said they would talk to manager about a solution and get back by end of day. It is May 12, 2022 and multiple emails and phone calls later, with no response. Please do NOT buy from them! I have found a local welder to come and fix it. He asked what brand, I told him. Oh, he said I have done 3 of those already they just fall apart. I just want to warn the public.