Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

If I could give 0 stars I would. This has been the most unprofessional, unstable, unreliable company I have EVER had the disadvantage of working with. I ordered a barn with them in February, For the first 3 weeks I was going back and forth between reps because The rep couldnt even get the correct measurements with the barn, so then the builders would email back and state that they cannot move forward without correct measurements, so when I called the rep back to fix it the rep couldnt figure out what the problem was, they told me it would be a 4-6 week process but after I put the deposit down they told me it would be another 8 weeks for permitting. I decided to pull my own permits to which they made it seem like this wouldn't work. They told me I would have the barn delivered by early April, Well it's in the middle of may and still no barn. After I called for the 200th time and complained, they said it would be delivered tomorrow, Well I get a phone call today and lo and behold, they cancelled due to problems with their crew. So now they are saying it wont be delivered until after the holidays and yet they still cant give me a correct date, And so much more little pathetic detail in between, I would rather walk over hot coal then ever have to deal with this unprofessional company again. Please DO NOT use this company, it is not worth the stress.

Ordered building in Dec 2022 from Alan's Factory Outlet. I had to finish concrete pad prior to installation. Finished pad in March 2023 and sent pictures to Alan's. Finally received a message from Carolina Carports on June 7. 2023 stating they needed 50% of the remaining money by the next day or they wouldn't schedule the installation. Finally got is scheduled for June 19th, 2023 (which I took off work that day), however it was moved out a day by the installer and they also had part of the wrong color metal. I told him I had to work and he said I wasn't needed on site. Never ever let that happen. They showed up and told my wife it wouldn't fit on the pad (which is not true). They left and told me it would cost an additional $940 storage fee. They told me they would reschedule, however I still haven't heard anything from them and it is almost August. Scheduling has been extremely unhelpful and unable to answer any questions over the phone. One of the worst purchases and customer service experiences ever. I wish I would have known that I would be dealing directly with Carolina Carports. I would not have made the purchase. Will never purchase anything from Alan's ever again.

Ordered through Alans factory direct. Scheduled for May 10th but on May 9th they called at 4pm and said the guys would be there in 20 minutes. I explained that I was 3 hours from there and it was scheduled for the next day. I was told that they would have to reschedule another time they were in the area since I couldn’t be there with the 20 minute notice and a day early. Got my money back and would never purchase any thing with their name on it.

Alan's Factory Outlet Store (seller) and Carolina Carports (manufacturer) didn’t meet delivery commitments and required additional Cash: • 10/12/2022 Order placed; • Tuesday 2/07/2023 first delivery commitment was postponed; • Thursday 2/09/2023 second delivery commitment was postponed; • Friday 2/10/2023 third delivery commitment wasn’t met. Installers arrived at 4:45 PM (late in the evening, would have been working in the dark) and wanted $800 Cash to hand carry Carport components 100 yards because the Truck and 40 foot Trailer (for 20 foot Carport) couldn’t turn around at install area. Carolina Carports was closed for the day and couldn’t be reached. The Installers left and took Carport with them; • For months received excuses from Alan's Factory Outlet Store and Carolina Carports without resolution. Carolina Carports was only a one hour drive away; and • Still waiting for delivery commitment. Last response was would be after May 20. Carolina Carport personnel are rude and take no responsibility for any of the issues. They believe a customer should: • Wait over seven months for delivery; • Be rescheduled four or more times; • On delivery day, wait until 4:45 PM with no ability to check status of Installers; • Have a Carport location that allows a Truck and 40 foot Trailer to turn around; and • Carry $800 Cash to pay for an unexpected up-charge.

I had my $9,800 22 x 31 foot metal shop installed on 12/8/2021 and the ridge cap they supplied is only 11 and 3/4" wide. It should have been 14 to 20 inches wide by normal standards. When it rains hard the wind blows the rain up under the ridge cap and leaks into the shop. I called the company representative on 1/12/23 and asked about a replacement. She told me the 1 year labor warranty expired. During our back and forth emails she asked for a lot of information so I wrote a detailed description of everything I thought she may want to know. I told her, in addition to other information that I had installed lighting and ran electrical power to the shop. She wrote back telling me that by installing the, get this, 7 pound LED light that it had pulled the heavy steel framing down and that caused the leak. I have a 20 year warranty but that is only for rust. There actually is NO warranty for structure or material past the 1 year period. She told me they void the entire warranty because I installed lighting and ran power to the shop. They have a TERMS, CONDITIONS and WARRANTY contract that says "Warranties' shall be immediately void if buyer alters the unit in any manner". I did not ALTER anything. This company has HUNDREDS of negative reviews and complaints on BBB. Do not buy from this company. You will regret it.

Alans Factory Outlet are very nice folks and easy to contact. The problem is that once you place your order and pay your deposit they hand you off to Carolina Carports who in turn hire a contractor for the build. I really liked the on line shed design tool and even though I read bad reviews on Carolina Carports I ordered anyway because a friend had a good experience with them. It took every bit of 3 months before I received a call they they were coming out to build. Unfortunately I was in another state at the time but was assured this would not be a problem. Day one of the the build I received a call from the contractor who wanted to know where I wanted the doors and windows placed. He spoke very poor English so I also texted him images from my contract with Carolina Carports that showed where everything goes. I made it to the build site (after driving 750 miles) about 2 hours after the builder left. The doors and the windows were on the wrong sides of the shed! Getting hold of anyone from Carolina Carports was a nightmare. After many, many calls I finally got a hold of someone who promised to look into it and call back. After a week I began calling again. I was told that they will put me on a list to have the contractor come back out in a few months but in the meantime if I do any improvements (such as running electric) they will not touch the shed. They blamed the mistake on the contractor they hired and acted as though it was all my fault. I withheld full payment until they came to a solution. We ended up settling on $500 off the price or "they would send it to collections". To the contractors credit the building looks great but the door and windows locations are going to be a problem. I settled only because I needed to get my electric run as I had purchased the shed to house my camper when I visit family up north. If I had been on site I believe I wouldn't have had any problems with the build but I would never hire this company for anything again. Customer service is horrible! Alans Factory Outlet are fine but they are partnered with a poor company. Read BBB complaints before ordering your shed.

Run people to not deal with this business Same thing happened to me. I ordered the carport in March, 2020 & it is Nov. 2022 and they still haven't came out to install. You folks are right, everything from covid to weather. This company is a joke. Folks please read all this stuff about CCI, and run. Don't order anything from them. They will not answer phone calls or follow up. No schedule at all after 20 months I canceled my order and went else where. I would advise you to do the same. This company is a joke and should not be allowed to continue selling anything

I had my building installed in August. After the installers left I noticed that one of the roll up doors did not latch properly. I called in immediately and was told someone would be calling me shortly to schedule the repair/adjustment. After several call backs, I still have never received a call from them to fix the issue. It has been 2 1/s months!!! Non-existent Customer Service!!