Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

I placed my order through Alan's on 7/28. The Carolina Carport installers finally arrived on 10/15 but brought the wrong garage door. Here we are 4 months after I placed my order and I still don't have a completed garage. The installer won't return to Pennsylvania until they have another order scheduled in this area. I have called customer service multiple times to no avail. BEWARE!! I would not use this company again!

Ordered from Alan’s. Order processed promptly July 21, 2020. Informed it would be 45-90 days for delivery and setup. CCI called early Oct ( prior to 90 days) to schedule. First we knew it was CCI. CCI canceled the delivery 2 days later with no reschedule date. It is now Nov. 11 and still no delivery or schedule. Heather from CCI gave anti-customer attitude, rude, condescending, curt answers and no idea when it would be delivered. She was extremely anti-customer oriented. Had we been aware that CCI was the supplier when ordering from Alan’s, we would have used a different company. Definitely do NOT recommend CCI for any carports they manufacture. They don’t provide reliable and accurate information about their service. Many reviews confirm this policy by their company. Shameful because usually the products are of substantial quality.

We ordered in May. They said it looked like it would be late June. Then it went to July. Then actually got scheduled in August. Canceled the first date that was on a Monday. Rescheduled for the Thursday of same week. I took off work Thursday. They don't show up. I have to call her and she says "oh I was just about to call you, their truck broke down and they will be there first thing in the morning". So now I have to miss another day of work on Friday. Again, I have to call and she says that they still had another job to finish and that they should be there in the afternoon. She calls later in the day and asks if they were there yet and obviously they were not and she says that they should be there anytime and that was the last I heard from her on Friday and of course, no show. Sat morning comes and I call and leave a message and she calls back and says that they didn't pack the right materials and went back Friday. During this conversation on Sat I obviously wasn't happy. I repeated what I thought she had said as far as rescheduling and that it would now be the end of September. She interjects and corrects me by saying "you see, you were too busy talking over me and that's not what I said. I said that it would be the first of September". Well here it is the middle of October and the lady I talked last says that they are booked through October 25 and I'm not on the schedule. So October isn't going to happen and if the pattern continues it would probably be a pretty safe bet that it won't happen in November either. I have a brand new $50,000 5th wheel sitting in the elements when I ordered in May. Their customer service and company are a joke. They are liars and rude. They cancel and cancel. Worst yet, didn't show up. Don't let them use Covid as an excuse. I have a camper in a campsite with many carports from "Carolina Carports" and they have been doing this for many, many years. Loong before Covid. It's crazy how many of them have the same stories as me. Owner of campground is older and set in his ways. Unfortunately won't let another company install. We ordered ours in May and it's now mid October and still nothing. Others in the campground said I would be lucky to get it in by winter and now it turns out they were correct. This company is a joke. Save yourself the frustrations and go somewhere else.

Terrible communication. Take your money and don’t care. Been waiting 4 months for a simple carport. was told 6-8 weeks when ordered. lies to get your money..

Deserve 0 stars! Terrible experience took 3.5 months and 4 different appointments ( they called me 4 different times to schedule appointments and then cancelled last minute) to get my carport installed... Act like your money is no good... 3.5 months and $3200??? These numbers do not add up!

Do not do business with this company been waiting 9 weeks for my carport told everyone my drop dead date to be installed was sept1 2020 they can't even tell me when I'm scheduled nothing but a headache Save your time go with someone else terribly organized company no organization and no care for there customers

16 weeks later, I'm sitting here after a reschedule and no one has called or anything. The incompetence is utterly amazing,I would not recommend this company to ANYONE looking to get a metal building.

I ordered a carport from Carolina carports, it took them almost 60 days to come install it. When they did, the installer said they forgot to load some of the material but if I let them install the material they had with them that day that they would be back the following week to finish it . I said ok. It’s been 5 weeks and no one has come to finish the job. When I call all I get is a runaround. Looks like we are headed to court. PLEASE stay away from this company, it is nothing but a rip off. Order from someone else