Carly AustraliaReviews of carly.co

Essential features of the app simply do not work. In my case it was the battery registration function for a BMW. When the error was reported, Carly customer service admitted that this feature does not work and that a solution could take a year to appear. Since I purchased their app and scanner specifically for this function, I requested a full refund, but was offered only a 20%, then 30%, refund. I am currently pursuing legal and regulatory remedies against this company. Based on my experience, my advice would be to avoid dealing with this product and company.

This is clearly a scam for them to make money from a product that doesn't work at all. I bought a license for Audi and I tried to code the lights on my Audi A6 and it just keeps giving me an error and failing. I tried customer support to help me, and the response was simply that it didn't work and they couldn't do anything about it. It's a complete money-making scheme, and after I asked for a full or partial refund, they simply replied that no, it was my problem... It's a complete waste of money, money given to this company to grow in a shameful way... I do not recommend it at all. Translated with DeepL.com (free version)

Would give 0 starts if I could. Their scanner is practically useless, slower than slow - want to scan your car? You’ll be waiting 15 minutes. No it is not my scanner they have sent me multiple, no it is not my car I have tried on several. If you want to cancel your renewal then good luck they hide their shady business practices behind their “German rental law”

Where to start. Bought direct from mycarly. No mention of a reoccurring subscription. So paid what I thought was a one time fee. Scanner comes in and right off the start it was terrible. Took over 15 minutes to scan my car. Did not let customization like the say it does, had to look up everything it said was wrong. It is not very user friendly. Fast forward 12 months and I’m hit with a $110 charge. I was super confused and had to even look up what the company was since I wrote this scanner off as junk. It would be one thing to just be a bad product, but to have a hidden subscription that you have to cancel 30 days before renewal to avoid another charge is criminal. Junk product, junk service and a horrendous company. Buy any other one scanner.

The scanner malfunctioned and caused damage to my vehicle

Horrible horrible

Refusal to refund auto renewal in violation of UK consumer law.

I am publicly warning people to stay away from this company. They will continue to renew your subscription at $165/year and make it difficult to cancel and impossible to receive a refund. They also DO NOT send renewal notices so be careful. Carly's subscription service is very predatory in their policies. A company worth anything would refund you if you forget about the auto renewal