CARLUEXReviews of carluex.store

I ordered the car looks Carluex Air Pro. It would never work correctly. I tried to return it within a few weeks. They would not let me return it. They kept giving me reasons that may not work, which I tried. Then I found out it had an old update version that I had to download onto a SD card and upload to the unit. I put in the SD card correctly as I have a lot of experience with us the SD card would not eject. The thing is useless and I'm out $240. They basically steal from you.

The CARLUEX PRO+ is a scam. I have had nothing but trouble since day one when I purchased the device 4 months ago. My problem is the device plug connection not making contact with the power cord. The company sent me a new power cord, but this did not fix the problem. They REFUSE to send me a replacement or fix my device. DON’T BUY THIS PIECE OF CRAP!

J’ai acheté le CARLUEX AIR pour ma Mercédès mais j’ai jamais pu le faire fonctionner. En outre j’avais commandé avec la télécommande mais il n’était pas dans le paquet et la stéréo m’a dit de me retourner contre le transporteur.

I bought this item April 24 and in July 24 it stopped working numerous emails to the company but just kept getting suggestions that were no help at all so I asked for a replacement or refund and just been ignored since so their after sales and one year warranty is not worth anything. I was told to download a recovery file and an update file put on a usb stick which I did but when I connected the item all I got was a black screen asking for a password so was then told to put in so many number eight's or zeros but each time it just said wrong password and as such could not get into the system to put the update or recovery files in

This company is garbage and a scam! They refuse to provide any real tech support and you can forget about speaking with anyone over the phone. I've been locked out of the device for 1.5 years with virtually no support.

Edit #2 - Never heard back from their customer service representative. I wrote to the NYS Consumer Protection Board and they attempted to resolve the issue and they never heard back from Carluex either. I wish I could upload the letter they sent me, but Trust Pilot doesn’t have picture uploads for reviews. Utterly disreputable and unprofessional. Avoid at all costs. Original review - Purchased their “Air” model for a 2018 Subaru Outback. It didn’t work. For whatever reason, even after troubleshooting with their customer support, it wouldn’t display properly. Fine, these things happen. But when I requested a refund (their website claims “Hassle-Free Returns”) I never heard back from them again. Not only is this a form of consumer fraud, but it’s an awful way to treat your customers. Needless to say, I wouldn’t buy from Carluex if it was the only option in its product category; which it is not. EDIT: 9/29/2024 - I emailed Carluex with the information requested and more, so here’s hoping they respond this time. I will post an update again if/when they reply, or if they don’t reply at all.

Carluex wasn't working for me so i wanted to return the unit and was asking multiple times for the return address. A Julia continued to give unwanted advice but never gave a return address. Looks like a scam, stay away from them if you aren't 100% sure that the unit will work in your vehicle

I recently installed this product in my 2023 Lexus IS 500, and I have to say, it's been a fantastic experience! Using it is super simple, and I love that I no longer have to dig my phone out to connect. The convenience it offers has really made my driving experience much more enjoyable. No more fumbling around with my phone while I'm on the road—everything connects seamlessly, and I can focus on the drive. I highly recommend this product to anyone looking to upgrade their car's tech without the hassle. It's definitely a must-have for any Lexus owner!