Sage R.
I purchased a license renewal program…
I purchased a license renewal program from US Realty Training at the very end of 2025, which activated 1/1/26. I was originally told, by the sales person, that I had two weeks to see if the program was a fit to be able to cancel. I wasn't able to access the program to see if it's a good fit until I had purchased it. I purchased the program during the holidays, as that was when I had a moment to do so, due to my work schedule. Once I returned from holiday on 1/4/26, I tried logging on & using program a few times, but it wasn't a good fit. The webpage they designed has a huge navigation bar on the left side, and a bunch of headers at the top, which squishes the study material into a small box taking up about 30% of the page. This is the ONLY WAY to access the material, unless you pay an extra $100 to download separate PDFs for each section. This felt not only frustrating, but also underhanded, as they could easily design it differently. I am currently signed up with another program that is fantastic! Additionally, before purchasing, I asked the sales person what the FAQ were, and the frequent frustrations were from "students", and she never shared these issues. Having only a small screen and no other access to study material would be frustrating to most students, so I know this isn't their first rodeo. On 1/7, I reached out to cancel, and again, the person I spoke with on the phone reiterated the 2 week cancelation policy. She gave me an email address for cancelations which I reached out to. When they replied on 1/8/26, it was an individual responding (Kian Khalifian) who Cc'd about 5 other individuals. The communication was (Thank you for submitting your information. I understand you’re requesting a refund for your purchase; however, our refund policy allows for refunds within 2 days of the original purchase date. As your request falls outside that window, we’re unfortunately unable to issue a refund at this time.) When I inquired about why I was told there was a 2 week cancelation, they said that I was confused. that another program allowed for 2 wks, while this one allowed only for TWO DAYS and would not cancel or refund me. How could I have known about the other program??? They said that it was against their policy, despite the fact that the active date was one week from when I reach out, and during the holidays, which I pointed out. I tried explaining my position, and asked them to stand behind their product. They said, "oh, sorry, you signed something agreeing to two day cancelation." These guys know that their demographic are realtors who are wearing many hats and don't always have time for these little details in their own lives, and thinking they can trust other professionals. I get the strong sense that these guys are making money for doing nothing. When I inquired further, their answer is that it's against their policy to issue refunds after 2 days because technically, you can finish the program in 6 days.... An unconscionable advantage is a legal term noting when one party exploits an element of oppression or surprise and exacts an unreasonably low and favorable circumstance or terms for themselves. These are elements of fraud, undue influence or deceit. (As the company "terms" are set up as a loop-hole for themselves). Reimbursing a potential customer for $150-something shouldn't be seen as a loss. Under these given conditions, it's incredibly bad customer service to force someone to pay for a learning program that is so limited, especially when that student reaches out stating that it doesn't fit their learning style. It's obvious that US Realty training doesn't stand behind their product, and has a horrible business model.