Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Tommy John H.
How do I get the phone number of a candidate? How would the candidate call me if you block the number?
Response from Care.comOct 4, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Martin O.
They are terrible. Complete waste of time and money. Don't join their subscription service.
Response from Care.comOct 8, 2024
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or through Facebook Messenger. Please include Reference Number REV-024505.
Adi
Absolute crooks , I paid for background check service and they kept denying it saying there are technical issues and refused to even issue a refund . 0 starts if I could
Response from Care.comOct 8, 2024
Hi Adi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024496 when you message.
Danelle D.
fraudulent charges of almost $60/month for several months after cancellation.
Response from Care.comOct 3, 2024
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024478 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Emily A.
I wish there was a 0 star option. Worst app I have ever used. They send out care requests to strangers WITHOUT your permission. It honestly is weird that this is legal?
Response from Care.comOct 8, 2024
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or through Facebook Messenger. Please include Reference Number REV-024470.
Melissa T.
Platform and access to customer service is horrible. No urgency from Care.com and doesn’t seem to care that.someone’s business, ability to make money is in.their hands. Really, really disappointed.
Response from Care.comOct 3, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
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Wat een oplicht site. In de 3 maanden dat ik lid was van Care.com, waaronder premium lid, heb ik geen enkel bericht gehad. Er staan berichten op ouders die ‘dringend’ een oppas of nanny zoeken maar nooit reageren. Vervolgens loopt de abonnement door zonder toestemming of dergelijke. Een automatische incasso dus! Ga hier niet aan beginnen! Ik ga het opzeggen. Een tip voor Care.com : Graag degene die een oppas/ nanny zoeken, de tijd geven om binnen twee weken te reageren aangezien mensen ervoor betalen. Maar ik dus niet meer.
Response from Care.comOct 2, 2024
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please reach out to us through our Help Center contact us link or via Facebook messenger. Please include Reference Number REV-024433 in your response.
Ron L.
All the listing / adds looking for caregivers are expired. CARE.COM should remove those already expired adds from the site. what a waste of time and the 25$ monthly premium charge.
Response from Care.comOct 4, 2024
Hi Ron, thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024417 when you message.
