Care.comReviews of care.com

Response from Care.comNov 22, 2024

Thank you for your feedback, Lin. We're very sorry to hear you have been getting charged after you feel you cancelled your account. We’ve just sent you an email that we hope will be helpful. If you have any further questions or concerns, please reach out to us through our Help Center contact us link at https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-024883 when you message. We would be happy to help. Thank you!

Response from Care.comDec 12, 2024

I'm so sorry you're having trouble accessing your account, Jamie. I tried requesting your contact information through Trustpilot to assist you, but I haven't received a response yet. Please feel free to reach out directly via https://help.care.com/s/contactus and include reference number REV-024882, so we can help resolve this for you.

Response from Care.comNov 16, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comNov 23, 2024

We're so sorry to hear you didn't have a good experience using the site! We'd be happy to review your account and see how we can assist. Please reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024867 when you message.

Response from Care.comNov 15, 2024

Thank you for your feedback, Rabinder. We're very sorry to hear that you have been getting charged after you feel you cancelled your Premium subscription. We've just sent you an email that we hope will be helpful. If you have any other questions or concerns, please do not hesitate to reach out to us anytime through our contact us link at https://help.care.com/s/contactus?language=en_GB. Please include Reference Number REV-024863 when you message. We would be more than happy to help. Thank you.

Response from Care.comNov 19, 2024

Thank you for your feedback, Paddy. We're very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you have any questions or concerns about your account, billing history or our subscriptions, please don't hesitate to contact us through the contact us link at https://help.care.com/s/contactus?language=en_GB or through Facebook Messenger. Please include Reference Number REV-024860 when you message. We would be more than happy to help. Thank you.

Response from Care.comNov 12, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV--024851 when you message.

Response from Care.comNov 11, 2024

Hi Cindy, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus