Care.comReviews of care.com

Response from Care.comNov 27, 2024

Thank you for your feedback. We're very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you have any further questions or concerns about your account, your billing history, our memberships, or how the platform works, you can contact us anytime through our Help Center contact us link at https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-024907 when you message. We would be happy to help. Thank you.

Response from Care.comNov 26, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comNov 26, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comNov 26, 2024

Thank you for your feedback, Magda. We’re very sorry to hear that your experience with our platform wasn’t a positive one. We’ve just sent you an email that we hope will be helpful. If you have any further questions or concerns regarding your account or billing history, please don’t hesitate to reach out to us at any time through our Help Center contact us link at https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-024899 when you message. Thank you.

Response from Care.comNov 26, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comNov 26, 2024

Thank you for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comNov 27, 2024

We appreciate your feedback and we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024890 when you message.

Response from Care.comDec 12, 2024

I'm sorry to hear about your experience! I want to assure you we aren't a scam, and I’d be happy to look into this for you. I tried requesting your contact info via Trustpilot to assist further, but haven’t received a response yet. Please reach us directly at https://help.care.com/s/contactus and include reference number REV-024884 so we can help.