Care.comReviews of care.com

Hard to give a fair review because it was the day before Christmas and house was in a little bit of disarray

The app is poorly designed and barely functional. The service is a great and I will continue to use it while hoping that they will improve the functionality of the app.

I joined Care.com because though a monthly fee for membership along with a mandatory 1x basic background check fee upfront is required (options for more in-depth checks are available), thats the extent of Cares monetary gain from their members. Its the same for both sides of services. Meaning a person needing a service and the person looking for clients. Word of mouth is fine and all but I prefer casting a wider net, so-to speak. Care.com facilitates connecting needs and services for everyday living. There are a couple of things in app design I would love to add, but having been a member just recently (less than 6mos.), I’ll hold my opinion for a bit longer. So far Im 1/2 in for a 👍 review. Time will tell… Sincerely, Senior Care Provider & House Cleaner Charleen W.

I have only just started and reached out to one local person yesterday. I have not heard back yet.

I sent a reply

I've asked for the time of day Kelly walks my dogs to be corrected from morning to afternoon visits I have been unheard or ignored Also, Kelly did not walk the dogs yesterday and gave me notice of that cancellation

It took a while to set up meetings which could have gone smoother if the app worked better and made it easier to get in touch with the cleaners. Also I found that many of them advertise that they are willing to work for a certain fee and then they do a bait and switch and want double or triple what they advertise. But I finally found someone who I hope will work out well and was priced reasonably.

UPDATE AT BOTTOM: I signed up for Care.com to find a caretaker for my parent. I requested an extensive background check to be sure that he will be taken care of appropriately. The website gave me a time frame to expect it, and the date came and went. On the webpage, there was only an option to talk via chat. The representative who spoke to me, Rojelyn E., said she would relay my concerns to someone and they will email me, but there will be a delay in hearing from them. I asked what sort of delay, when should I expect to hear something more or less, how long should I wait before I reach out again or try to find another method to communicate. She said she was unable to tell me, she had no information for me. I said are we talking days, weeks, and she could not tell me anything. I am trying to hire a person and they won't be able to wait for me to get this information back, I cannot employ people like this or manage care. This is unacceptable. UPDATE: Within 24 hours of posting reviews I received contact from Care.com and the background check was available. Their policies are not changing, there is no one to talk to except the chat bot and chat representative who takes down your concern and relays it to "management" with no timeline on when you will hear back. This is important to be aware if you are going to need customer support or results from a background check. However, I appreciate their prompt response and resolving my issue and so I will add a star to three stars. I do wish it could have been handled without posting a review.