Care.comReviews of care.com

Their refund policy only covers like a week, their customer service number is difficult to find, understaffed (meaning long wait times to talk to someone), and staffed by folks who are hard to understand. When someone has a hearing impairment, an accent over the phone with a lot of background noise becomes essentially impossible to understand. They charged more than they were supposed to for the membership (charged for a quarter instead of a month) and they charged three weeks in a row for services that were not provided on two of those weeks.

The system would not allow me to book. Your online chat support Natali also stinks

we had hired 3 caregivers from care.com this year, all of which were not reliable. unfortunately I didn't log in that we hired them until this last one which I logged in the day she resigned. the experiences we've had were people not taking their job seriously, not listening to what needed to be done and/or not showing up when I was ready to go on vacation. The last person I typed up everything needed to be done for our 94 yr old Mom and the next day she resigned, stating good luck finding a replacement which wasn't nice. she knew this on the first day of what was expected of her and was okay with it, but started to show up late and leave early, and not following instructions which were for the safety of our Mom. This last person was very nice, I don't want to beat her down with this message, but it's not easy to rely on anyone who can just resign without even giving you any notice. there's an elderly person involved and it's not fair to them and/or the family members trying to have someone help with her without any notice. I don't want to post anything negative about this last person, I'm not out to hurt or ruin anyone's reputation, but it made me realize after 3 failed experiences using care.com, it might be best to take a loan out and go to a professional agency to help with my mom. I have had so many people applying for the job I had posted, but when I would reply back to them they wouldn't reply back, why reach out to me showing you're interested when you aren't. Or you have people post what they charge per hour and then they bump it up even higher which isn't right. we need consistency, we need reliability and so far we haven't had that experience with care.com. I'm sure there are many wonderful and reliable people on care.com but we haven't found any of them who are located near our area unfortunately.

The hiring of a house cleaner went very smoothly! However, when checking out I selected an upgrade to my subscription by mistake. When I asked to have the upgrade removed I was told there are no refunds. I think the way the website and checkout is a very deceptive practice and I will never use this service again!

I’ve come to the conclusion that most of the people applying for jobs on this site do so as a unemployment/social services dodge merely to give the appearance of seeking employment.

The app doesn’t work all the time. I was unable to message people. Seems like there’s a bug and I have the latest update.

Last two house cleaners did not show up.

This is very very frustrating I tried numerous times to amend my senior profile and sent it to one on one chat today John? Said he was a person said he’d change it… this…again… is NOT what I sent him its still not what I requested!