Care.comReviews of care.com

When I was a paying member I got charged two different times for a background check within a few weeks. Your support system sucks I had a women years ago upset when I did take her job offer wrote a bad review and you would not take it off.

I subscribed for premium service membership as a caregiver and paid thru APPLE PAY and a debit card. 3 days pass they have my transaction on hold and membership still stuck on GUEST tier. I called customer service twice and are incapable of doing anything nor they cannot refer me to Tier 2 billing which my Bank has told me to have me referred to. Their customer support is ZERO stars and agents are not able to refer you to someone who can resolve the problem. Absolutely FLABBERGASTED by POOR SERVICE and they said that I need to wait 24 to 48 hours for someone to “reach” me about this problem. That is one hour DELAYED and is an INJUSTICE to those who have paid for their services. They punish customers by being INEPT! Terrible! Do not subscribe to their premium monthly membership. Their business model is just downright nasty and ineptitude of their customer support is astronomical. Beware!

Would have given zero rating if I could. They do fraud recurring charges. I used their service just once in 2022 and i was not at all satisfied. They sent a college kid who had no clue how to take care of child. Irrespective I paid good tip and stopped using them. What I didn't realize was that they charged me annually every year since and for past 5 years I have been paying 165 dollar for annual charge for something I don't even use. I noticed only when I logged into my credit card. They don't send any invoice or anything which would remotely show this. And when I raised complaint they didn't anything

Beware! I was looking for a cleaner and signed up for one month £25, or so I thought. I received an email telling me I was signed up for unlimited monthly payments. I contacted my credit card company who told me to email Care.com and give them 7 days to reply. no response. Consequently I contacted my credit card again and was put through to there fraud department and now my credit card has been cancelled and Care.com blocked. This process has been very upsetting and I consider Care.com to be untrusty and somewhat disingenuous.

UPDATE - they did reach out and offered to do absolutely nothing. Do not use their service!!! Absolutely awful. I signed up (which they allowed) but there were no nannies in my area. I wasted money and they refused to refund despite not fulfilling their service. Will be contacting BBB. Poor customer service, poor product, do not use.

If you pay for the premium subscription you won’t be refunded a penny no matter your circumstances, even if you are not matched with the correct people, if you have specific requirements don’t sign up with them

If I could give 0 stars I would. I am just trying to look for a job in the meantime my seasonal job as a Camp Manager is done. I want to work more with kids to understand their behaviors to help me with my Camp Manager position. I have done a background screening already for my job so I know everything is good. I also know I have never done anything bad. They robbed my money and didn’t let me get an account. I literally have CPR training and 3+ years of working with kids. I am also going to take a child development class in college. They suck and robbed a college student just trying to make ends meet. Those were my last 24 dollars because I thought I was going to make more money. Don’t apply. They’ll just steal your money.

Since they changed everything around, I cant even find where to sign up, apply for a job, or anything. such a mess now I wont use it anymor. how disappointing this turned out to be.