Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Kellie L.
Oh, I only got a couple of responses. Then, when the renewal came up on my credit card on December 9th, I called on December 17th and they would not issues a refund.
Response from Care.comDec 17, 2024
Thank you for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
mihaela P.
The worse website. Do not use. You will pay for nothing. I asked for a refund and they said is impossible. So if you want to pay and do not receive nothing go for it.
Response from Care.comDec 19, 2024
Thank you for your feedback, Mihaela. We're very sorry to hear that your search hasn’t gone as well as you’d hoped. If you have any questions regarding your account or billing history, or if you need assistance with your search, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB. Please include Reference Number REV-024994 when you message. We would be more than happy to help. We can assure you that we've had many happy customers make great connections using our service. Thank you.
Unknown
I responded to a job advertisement and subsequently received a suspicious communication requesting a DBS check. This resulted in a fraudulent compromise of my accounts, including banking access. Exercise caution; unsolicited contact from prospective employers should be treated with extreme skepticism. This fraudulent activity highlights the critical need for vigilance in protecting personal and financial information.
Stephanie Renee P.
BEWARE! While there are wonderful caregivers. Many warned me that there are predatory people on the site, which I encountered. I tried to canceled, but was billed for three months until I noticed. I wish I could give this company a "0." I was not informed that my "one-time" payment wold reoccur every three months.
Kiran
Care.com has engaged in fraudulent business practices that are both unethical and infuriating. Since March 2023, they have been billing me monthly despite the fact that I never received any notifications of these charges, nor did I extend my membership. I hadn’t logged into the platform for over 20 months, yet they continued charging my account without any communication or consent. They claimed it was in the subscriptions tab. That is a lie. Canceling the membership was unnecessarily difficult, but what truly made the experience maddening was the lack of accessible customer support. Finding an email or contact information for assistance was an exhausting process. When I finally reached Customer Care, I was essentially told there was no recourse, leaving me stuck with months of unauthorized charges. It’s worth noting that the FTC has already sued Care.com for similar fraudulent practices, so it’s shocking that they are still operating this way. This experience has been a complete violation of trust, and I strongly urge others to be cautious when dealing with this company. Their practices are deceptive, their customer service unhelpful, and their accountability nonexistent.
Maarten de B.
Oplichters. Zonder dat je er erg in hebt zit je stiekum aan een premium account vast en schrijven ze 35,- EUR per maand van je rekening. En er wordt niets dan ook niets geleverd.
Response from Care.comDec 16, 2024
Thank you for your feedback, Maarten. We're very sorry to hear that your search hasn’t gone as well as you’d hoped and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB. Please include Reference Number REV-024986 when you message. We would be happy to help. Thank you.
Leonard V.
I worke an hour trying to get in contact with my choice. NOTHING. I finally said I have a person hired (not true but Im trying) but still no luck. I gave up on your company. But now my new email address and Im getting strarted again.I sure hoope the future will be better with you folks!
Rogier K.
Pure criminaliteit. Betalen en dan je account zonder opgaaf van reden blokkeren. Ook geen bevestiging dat je je geld terug krijgt. Het gaat hier waarschijnlijk om een 100% puur crimineel bedrijf. Wegblijven, zeer gevaarlijk. Veel meegemaakt maar zelfs dit had ik niet verwacht. Ik ben nog niet klaar met dit bedrijf.
Response from Care.comDec 18, 2024
Thank you for your feedback, Rogier. If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. We've already sent you an email that we hope you find helpful. If you have any further questions or concerns, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB. Please include Reference Number REV-024983 when you message. We would be more than happy to help. Thank you.
