Care.comReviews of care.com

Care.com used my credit card without authorization. I tried to use their service one year ago, but found most of the sitters do not reply to a request. Many are inactive but still have their profile on the site. Doesn't care.com ever check to see which caregivers still want to work? It was a horrible experience a year ago and now have made it worse by charging my account without an email notice for a heads up. Would give zero stars if possible.

Runs background checks on its users without consent and without following the appropriate procedures!! Disgusting. Kicked me off their site and suspended my account after receiving outdated negative information from the report they obtained WITHOUT my expressed consent. Dishonest, disgusting, overreaching. And added a substantial burden to my life over the holiday season, as I was attempting to use their service to find babysitters and housecleaners. As a single mom, the stress of this whole situation has made my life harder, and I'm literally sick from the stress now.

Hi (just like another poster on Trustpilot) I chose a '1 month only subscription'. The name I month only implies that it will not renew after 1 month. In fact this is a complete lie as it automatically renews. This is certainly not made clear at the point of signing up for a '1 month' subscription. Cancelling is hard and obsure. Its basically a scam. Under the terms and conditions it states 'You may cancel your subscription by emailing Care.com Member Care or adjusting your account settings.' They do not provide an email address to cancel. There is no option to “cancel “ your subscription and this is not in the help section. Downgrading could mean anything. I did not accept to auto renew, there was no option for this and on signing up the auto renewal was not shown in the explanation. You did not send any emails about future payments. Please refund my payment for the service I no longer want or need or signed up for. (dear CARE.COM let me translate for you. You say: '1 Month' You mean: 'Forever" You say: '...you can continue to enjoy our Premium benefits..' You mean: '..we continue ripping you off...' You say: 'happy to assist you' you mean: 'we've got your money hahahahahah' regards Bruno

After paying for care.com and using it to message potential nannies and eventually hiring one of them, I went to review my conversation with the person we hired, and care.com had blocked my access to read them, I had hoped to get a copy of the terms we'd discussed. I contacted care.com support, and chatted with Peter, and he said care.com was definitely not blocking access to my messages, and he couldn't provide a copy. I asked him to escalate and asked surely couldn't someone there access them? He checked and said no. Later I figured out how to unblock access, and retrieved the messages in question! They lied outright that the messages were being blocked. And they lied again saying that no one at care.com could possibly access them. They don't care about their customers at all. Quite the opposite in fact.

I chose a 1 month only subscription . I was not aware that this would automatically renew. This is not clear on the point of signing up for a 1 month subscription. Under your terms and conditions it states You may cancel your subscription by emailing Care.com Member Care or adjusting your account settings. You do not provide an email address to cancel. There is no option to “cancel “ your subscription and this is not in the help section. Downgrading could mean anything and it has taken me sometime to work out how to cancel out of this 1 month only subscription. I did not accept to auto renew, there was no option for this and on signing up the auto renewal was not shown in the explanation. You did not send me any emails about future payments. Please refund the 2 months payments you have taken of £25x2 for November and December. I have not logged into my account in this time or used any of your services. I only used care . Com for 1 month as this was all I believed I had paid for. I look forward to receiving a refund of £50 within the next 14 days otherwise I will need to take this further.

I had a free account and posted an add about a month ago for a sitter for my son but then forgot about it. On December 13th, I remembered and logged in. At that time, I saw that I had unread messages on the posting in my inbox, but when I went to read them, I received a notice that a subsciption was required to respond to them. Upon checking their prices, I saw that there were multiple options available, including a monthly billed option. Since I had never used the service and was unsure it it would be worth it, and it showed the monthly price was around $12, I went ahead and subscribed. At that time, I recieved a pop-up for their "Premium" service which allowed for unlimited background checks. I clicked off of that and thought nothing of it. Well, today, when looking at my bank account, instead of the ~$12 charge I was expecting from Care.com, there was a charge for $155.88! And right before Christmas! I immediately tried to call but, big surprize, there is no phone customer service line to contact. Instead, I immediately sent a message and received a response almost immediately back. That message indicated that my YEARLY subsciption would be cancelled for the renewal on 12/13/2025 and that per the terms and conditions that I supposedly agreed to, no refunds are allowed! Talk about bait and switch! I am CERTAIN I did NOT sign up for no yearly subsciption and it was NOT one of those $xx/month billed yearly. No, it was supposed to be a per month, recurrent billing, cancellable any time. I contacted my bank however it could take up to 90 days to get my money back, if I get it back at all. Beware. I havent even used the thing other than to post 2 ads. I have not messages with any caregivers, let alone hired any or used their service in any way. For a site to specifically catering to parents (my child being disabled) to be so predatory is quite disgusting and I will be screaming from the rooftops about how terrible they are now that they stole part of my children's Christmas! Edit: My account was sent to a "superior" for review. On December 19th, I also received a message that after "review of my communications", I was "not eligible for a refund". I am 100% certain I did not accidently sign up for a yearly subscription. I was careful to ensure I was signing up for a monthly subscription, billed monthly. I will be filing a complaint with the all of the relevant governmental entities. What an absolute disgrace of a company.

FRAUD Care.com STOLE MY CREDIT CARD NUMBER TO CHARGE CARD WITHOUT AUTHORIZATION AFTER MY 5 YEARS ON BEING ON WEBSITE. THE ONLY CHARGE I PAID FOR WAS A BACKGROUND CHECK>THEY STOLE THIS CARD NUMBER TO CHARGE ME IN LATER YEARS FOR MEMBERSHIP THAT HAS NEVER BEEN A CHARGE IN 5 YEARS WITHOUT AUTHORIZATION FRAUD

After signing up for a paid mebership i never received any answer from all the requested cleaning services. When I asked for clarification my subscription was cancelled. No explanation. Pure criminality.