Care.comReviews of care.com

Stole £29.99 from my wife won't return it , all she did was go online to use klarna, and some how they took a months subscription from her with out he knowledge, had to call fraud prevention and get further money's going out cancelled, but no return of the £29.99 , how many other people have they done this to ? So wrong , today's technology for you

On 11/9/23, I signed up on Care.com for a premium membership to identify a part-time caregiver for my husband. It turns out that wasn't needed and after a couple of weeks I never used it again and had forgotten about the membership. On 11/13/24, I saw a charge to my VISA without any communication/emails from the company. I called using the number on the charge and was advised this was the annual subscription charge. When I told him I was unaware of this and the charge was made without my authorization, I was advised I was notified in November 2023 that in November 2024 an annual subscription would be charged to my credit card. My response was that any reputable company which whom I had done business had always notified me via email that a subscription would be renewed and what the charge would be. I received nothing from them. He continued to state that the charge was non-refundable. When I asked to talk to a supervisor, I was told it was not possible and it would be escalated. I received an email on 11/19/24 from Erick the supervisor advising subscriptions are nonrefundable per their Terms and Conditions/Terms of Use. The individual with whom I spoke on 11/13/24 cancelled the subscription and although I have no use for the service and haven't used it in 2024, I was advised my membership would continue through 11/9/25. Also, when I went to trustpilot.com to post the issue, their website flagged that regulatory action was taken against this company. The press release dated 8/26/24 from Federal Trade Commission noted an order of $8.5 million against Care.com to refund harmed consumers. Part of the reason that the company "used deceptive design practices to trap consumers in subscriptions." While the FTC release states the order announced today puts a stop to these unlawful practices..., Care.com is still doing it. When I found this on the FTC website today, I went to reply back to the supervisor but there is no contact information on his email that allows me to have further communications with him.

One caregiver responded, "hola buenas". Not certain what her intent was? Two others have not responded in 2 days

WORST SERVICE EVER!!! They charged me and could not refund me. Do not use them, stay away!!!

I paid your fee and choose Josiah for the job but never got cleaning. I can’t figure out this website. How do I check on these things?

Care.com is awful!!! They charge a fee, but you can’t actually find any work. Almost all the job postings are fake. Listings are constantly removed because they turn out to be scams, so you end up wasting your time (AND MONEY!) applying for jobs that disappear shortly after. On top of that, no clients respond. The website itself is poorly designed and frustrating to use. I feel completely disappointed and would love to get a refund. Stay away from this site—it’s not worth it!

The app and website are terrible and will not let me apply for jobs. Says something wrong everytime I try and I have tried different log ins and passwords. They declined my profile picture when there was nothing wrong with it. I have nothing good to say about the app or site and would not recommend. It’s more of a hastle trying to get it to work properly than it is to actually look for or post a job.

No one made an appointment at all.