Care.comReviews of care.com

I've used both Care.com and Care.com Marketing Solutions for my childcare business. While I won’t comment on Care.com itself, as there are already plenty of reviews about common issues, this review is specific to their Marketing Solutions. Care.com Marketing Solutions will do everything to gain your business, but they make it incredibly difficult to cancel once you're signed up. The only way to cancel was to send an email, and even then, I was forced to play phone tag with them. When I finally got through, they asked me to schedule a call for the following week—despite my email being sent two weeks prior! It wasn’t until I threatened to dispute the charges with my credit card company that they finally canceled my account. Even then, their response was shady—they claimed my account was officially closed as of 1/13/2025, but today is 1/14/2025, and they insisted it was because my billing date ended on 1/12/2025. Essentially, they ran me in circles just to squeeze out one more monthly payment. This kind of behavior is unprofessional and feels downright deceitful. I strongly recommend avoiding their Marketing Solutions service unless you're prepared for this type of experience. FYI--there was no ROI on their marketing solutions. Would not recommend trying this for child care business owners!

For the second year I have been registered as a Housekeeper there, a few days ago they took my money again for a subscription. I wonder if these addresses and people are real!

We were counting on Shantell to keep her appointment we waited for her all day then she canceled the appointment and then she lied about it. I wish I would’ve made arrangements with a lot of people on day one I didn’t realize that she was gonna keep us waiting all that time and then cancel and and told us that maybe she could see us next week

Made me pay 49 dollars to book a sitter that didn’t show up and cancelled last min.

I joined to find a carer for my mum. How the membership fees work and what those fees are was not made clear at the beginning. I'd now like to delete my account. How to do this is also unclear. Information I've been given is incorrect. Definitely not recommended.

Hoop geld en tijd kwijt en niemand kunnen vinden die wit kan werken. En elke maand blijven ze afschrijven. Contact met klantenservice of per mail is ook niet mogelijk. Echt heel jammer van mijn tijd en geld.

Care.com’s website and app are ridiculously terrible. It’s absolutely absurd how horrible their technology is. Doing anything takes forever, and updating job info and anything else is a literal nightmare. I thought it may just be the app and went to their website on my computer—same thing! Whoever your app and web developers are, fire them! It should never be this hard in 2025 to navigate a website/app. Absolutely ridiculous…

If I could give no stars I would. Customer care is non existent, they deactivated my account with no reasoning after operating for months with no problem. They’ve told me my background check came back weird but the background check company said I’m clear. I’ve also had my background check cleared via urban sitter and a private family in the last two weeks so I know this is wrong. They keep pretending like they’ve resolved the issue - I message, no message back, then I get an auto email saying resolved. Such a joke of a company, can we cancel them already?