Care.comReviews of care.com

Response from Care.comMar 11, 2025

I'm so sorry to hear this! You can increase your search radius if you'd like; many caregivers are very willing to travel for the right job! Please see instructions at https://help.care.com/families/s/article/How-can-I-search-for-a-caregiver-1560430847005?language=en_US. Please also reach us for help at [email protected], and include REV-025313.

Response from Care.comMar 11, 2025

I'm so sorry to hear! To report a user, go to any message you had with them on the site. On the right side, you will see three dots. Click these and then see the option to report. Please visit our Safety Center at care.com/safety for more info. Please also reach us at [email protected] so we can help and include REV-025312 when you message.

Response from Care.comMar 11, 2025

Thank you so much for your feedback. I'm so sorry if you felt misled. That was never our intention! The fees we charge allow us to provide the many features our site offers. If you'd like to email us directly at [email protected], we'd be happy to assist further. Please include Ref Number REV-025311 when you message.

Response from Care.comMar 7, 2025

Thank you for sharing your experience and bringing this to our attention. We take the safety of our community very seriously and are committed to protecting our members from scams. We are sorry to hear about your encounter with a suspicious user and a potentially fraudulent background check request. It is important to be vigilant when sharing personal information online, and we appreciate you reporting this incident. We would like to investigate this further and take appropriate action. Please contact us through our Help Center with any additional details you may have. Please include the reference number REV-025310. This will help us to identify and remove any fraudulent accounts and prevent similar incidents from happening in the future. We appreciate your cooperation in helping us keep our community safe.

Response from Care.comMar 1, 2025

Thank you so much for your feedback. We will be reaching out to you via email. If you need further assistance in the meantime, please reach out to us at [email protected] and please include Reference Number REV-025296 when you message.

Response from Care.comMar 1, 2025

Thank you for your feedback and we apologize for your frustration. We will be reaching out to you via email. If you need further assistance in the meantime, please reach out to us at [email protected] and please include Reference Number REV-025292 when you message.

Response from Care.comFeb 27, 2025

I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. For assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB . Please include Ref REV-025291 when you message. We will be happy to assist you.

Response from Care.comMar 3, 2025

Thank you for your feedback, Ingrid. We are sorry to hear that you did not receive responses from applicants. We understand how frustrating this can be. We want to assure you that many satisfied customers find suitable care on our website. If you would like us to look into your specific case to see if we can offer any assistance, please contact us through our Help Center and include reference number REV-025284 in your request. Thank you.