Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible site for sitters. You have to accept bookings before you can learn more about them, discuss pay with or even talk to the client etc. This is so unsafe and ineffective. If something doesn't work out, no matter who's fault, it can negatively affect your rating. So unfair, change this!
Response from Care.comMar 12, 2025
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience. To follow up on your review, we have sent an email to you regarding this matter. We look forward to assisting you there.
DM
Daniel M.
They deceived me
The deceived me. There are no dog trainers listed in my state. The will not refund my 6 month purchase and I can't seem to cancel on the website. I wrote them and they wrote back and did not address my requests for a refund, or not auto-renewing my membership. They should be shut down. Awful experience.
Response from Care.comMar 8, 2025
Thank you for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025328 when you message.
EG
Egal
2 Leute standen heute vor meiner Tür…
2 Leute standen heute vor meiner Tür und haben kein nein akzeptiert, ich erklärte warum nicht, daraufhin sagte die dame: weniger rauchen dann klappt das!
Absolut frech mir sowas zu sagen, die wollen immerhin mein hart verdientes Geld! Einfach nur frech und aufdringlich ist dieser Verein! Zudem wurde vorher mein Hof begutachtet, ich wurde gefragt ob die Seite an der Tür zu meinem Keller führt! Nächstes mal rufe ich die polizei
AE
Alana E.
Unresolved charges
I tried using Care for a while. Got a lot of fake requests for jobs and I stopped using it.
I was charged 18.99 after a year, but my account doesn’t login because I HAVE TO PAY to login.
I wrote twice and didn’t get an answer.
Response from Care.comMar 8, 2025
Thank you for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025325 when you message.
BM
Beth M.
Do not recommend
I've been using Care.com sporadically for years. I've yet to receive one job offer. I do not recommend using this website when looking for a job. I didn't even realize I had to pay $18.99/ year until they just hit my account.. For services I don't even use!! Beware!!!
Response from Care.comMar 28, 2025
We apologize for your frustration. All caregivers on the site must have a CareCheck in order to have an active account and as part of our internal screening, and there is a fee for this, although I am sorry you weren't aware. We invite to contact us directly for assistance in your search, at [email protected]. Please include Ref No REV-025324.
RJ
Reannah J.
One-Sided Platform that Favors the Clients
They charged me $18.99 for a 'screening fee' in August of 2024. I want to cancel my services and they won't refund me for the remaining 5 months I won't be using Care.com for. Their website on my web browser is garbage. It is glitchy and unless you are paying them on a monthly basis, you can't share your personal information with anyone in their messenger. You get x's (i.e. xxx-xxx-xxxx). If you want to show up in the feed/search, you have to pay a monthly fee. They don't allow you to respond to reviews. Their process for handling bullies is inadequate. To be honest, it doesn't appear to me that they want to protect business owners AND clients. They are a one-sided platform. As far as I could see, there wasn't any spam like there was on sittercity.com, so that's good. I'm just so glad I didn't waste more $ and time on a platform that is set-up to benefit one party more than another. The 'care' in care.com ought to be icareabout$.com because in terms of caring about both the small business and client/potential client, it is really imbalanced. I have to protect myself, and if they don't see that or care, I most certainly won't do business with them and I will let other people know what they are getting themselves into.
Etsy and Google Maps allow for responses to reviews. It creates a two-sided situation, where each person can share their perspective of what happened. When a professional psychologist retaliates against you because you decided she wasn't a good fit for your business needs after giving her a FREE estimate, and writes you a poor review for not giving her what she wanted, that is quite unfair. I devoted my time and effort to a potential client who turned out to be a bully. Care.com disallowed me from explaining what happened in my description about what I do, which I was doing to explain myself since I couldn't write a response to this woman's ill-intended review. If Care.com doesn't want to create a fair plane for everyone, I don't want to have anything to do with them. Not to mention, they used to be free. Now, they charge a yearly screening fee and a monthly membership fee (if you actually want to find work). The app works better than the website, but their website should work properly on any web browser. That is my opinion.
Response from Care.comMar 8, 2025
Thank you for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025323 when you message.
NI
Nimma
I had someone called Isa A after I…
I had someone called Isa A after I favourited/ applied for a nanny role, she was very blunt and said we will not proceed without a background check which she sent a link for, I found this weird and it came with a fake page to pay for this background check to. She also said she was in the same area to me though on the website it said they were located 40 minutes away. Blocked her number and on WhatsApp and unsubscribed from care.com. Be careful
Response from Care.comMar 7, 2025
Thank you for your feedback. We are very sorry to hear about your experience with a potential scammer on our platform.
The safety of our community is our top priority. We have emailed you separately with more information and safety tips to help you stay protected.
JA
Jackie
Je bent zogenaamd na 1 maand van je…
Je bent zogenaamd na 1 maand van je abonnement af. Als je deze keuze maakt en dus voor dit aanbod kiest, kan het toch niet zo zijn dat er alsnog achter de kleine lettertjes wordt verscholen? En maandenlang geld wordt afgeschreven. Kennelijk wel.
Response from Care.comMar 7, 2025
Thank you for your feedback, Jackie! We appreciate you taking the time to share your thoughts with us.
Our customer care team has already reached out to you via email to explain our subscription options in more detail. We hope this clarifies things for you.