Care.comReviews of care.com

Signed up to find a housekeeper. To communicate with potential housekeeper required purchasing a subscription. That was OK even though it was expensive. But once I had paid the subscription fee, they then wanted personal information, the kind that can be used to steal your identity. I refused so I wasn't able to use their service! Even though I didn't use their service, they wouldn't refund the over priced fee. These people have already been sued by the government for deceptive practices! Beware!

I am so disappointed in how care.com treated me as a parent and customer. After completing the term that I needed them for, I tried to cancel (including reaching out to them to do so). They continued to charge me as well as refused to refund me despite that I had ceased to use their services. I have shown proof of attempts to cancel to their customer service team and they have continue to turn down the refund request. It's truly upsetting to realize that they care so little for us, on a human level, when we are only asking for fair treatment.

Terrible communication. They would not continue with my application without even explaining their actions. And since I have a clean background, it was mystifying to me.

Deleted my profile and canceled service. Didn’t get billed for an entire month and then randomly got billed just yesterday. zero customer service and no way to log in now to cancel since I already canceled and deleted profile. All I can do is contact bank about fraud.

The pricing to use this service is highly deceptive. If I am wanting to hire someone I can browse and post a job, but to even reply to someone applying to my job I need a costly subscription. These pricing policies are not disclosed clearly when signing up for a "free" account. The person looking to hire should not have to pay, The people looking to be hired should be paying this cost as an advertising expense. Terrible monetization policy.

Job browsing is free, but you must pay for a premium subscription to message or hire candidates. There billing practices are deceptive and it is impossible to get a refund. They offer no real support and they require personal data that can lead to identity theft from unsafe data storage.

Very disappointing customer service. I purchased a Care.com membership simply because I wanted to try the platform and see if it was a good fit for me. Within just a few hours, I realized I didn’t like the service, canceled my membership the same day, and immediately contacted customer support to request a refund. Initially, someone responded and told me they would proceed with my request. I replied with the information they asked for, and after that, communication basically stopped. No follow-up, no clear answer, and no resolution. At this point, I honestly don’t expect to get my money back anymore. I’m leaving this review because I want my experience documented. If a customer cancels within hours of purchasing a service and reaches out immediately, the very least I would expect is clear communication and a proper response from customer support. The lack of follow-up has been extremely frustrating and has left me with a very negative impression of Care.com. Based on my experience, I would not recommend paying for a membership unless you are completely sure you want to keep it.

This is an actual scam website. Im SO frustrated with this company and how they are going about doing this. There is an overpriced subscription for everything on every single step. If I need to hire someone ONCE why do I need to pay 40$/month for it?! Then it proceeds to ask me 5 more questions on signing up for other subscriptions with them! 20$/month for background checks on the people you hire?! As if the 40$ wasn't enough just to TALK to someone. Oh but I just can't start talking to them after I coughed up the 40$, now I have to upload my ID???? WHY?! I JUST PAID 40?! Im already stressed out on finding help for my hospice grandmother, this is just ridiculous!