MARK H.
They tried to steal money from my…
They tried to steal money from my dad.But the credit card company we have fought it and we won we had proof. Of their scam and we got refunded our money

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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MARK H.
They tried to steal money from my dad.But the credit card company we have fought it and we won we had proof. Of their scam and we got refunded our money
BD
Honestly the worst user experience I have ever had on a paid platform. The website crashes every few minutes, and I am taken to an error message every time I message someone who has responded to my ad. The website is almost unusable, don’t waste your money.
Response from Care.comApr 7, 2025
Thank you for your feedback. We understand your frustration with the recent issues you've encountered on our platform. We sincerely apologize for the inconvenience and the negative experience you've had. We are actively working to improve the stability and reliability of our website and address the technical issues you've described. We appreciate your feedback and will use it to enhance our service for all users. If you would like us to review your case in more details, please contact our customer care through the Help Center. Please use the reference number REV-025432 when you contact us. Thanks.
Carmen
They all fluke in the very last minute. Very disappointing and won’t recommend it to anyone.
Response from Care.comApr 4, 2025
I'm so sorry for your frustration. We'd be happy to review your account and see how we can help! Please contact us directly at [email protected], and please include Reference Number REV-025431 when you message.
jeroen S.
Ze blijven afschrijven na de zogenaamde 1 maand trial. Niet aan beginnen! Als je op de site komt staat er een icoontje met proef periode van een maand. Wat ze niet duidelijk erbij hebben staan is dat je stilzwijgend een abonnement hebt geaccepteerd. Ze schrijven het bedrag midden in de nacht af. Ik ga de bank vragen de afgelopen maanden terug te krijgen op mijn rekening.
Response from Care.comApr 7, 2025
Thank you for your feedbach, Jeroen. We understand your frustration with the charges and are genuinely sorry to hear that you feel our charges were not made transparent. We have sent an email to your registered email address with detailed information about your account and the subscription terms, and we hope this helps clarify the situation and resolve your concerns.
Erica C.
I purchased the basic plan and they added on an extra charge for $180 a year without consent. I wrote to customer service and they told me they could not refund the money or cancel my services and that someone would be in touch in 7 days. Fraud. Do not trust.
Response from Care.comApr 1, 2025
Thank you so much for your feedback and we apologize for any confusion! We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025419 when you message.
Ron O.
After I paid the upfront fees I did get access to a list of sitters. But I had questions and no one ever replied back. After repeated attempts failed I decided this service was not one I wanted to use. Be very careful of this company
Response from Care.comApr 1, 2025
We appreciate your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025418 when you message.
JJ
Ganz schlechter Dienst. Habe einmal premium gebucht aber die Nachrichten der Bewerber schienen mir teilweise nicht echt und meist mit extrem hohen Lohnvorstellungen. Ich habe ein paar Bewerber angeschrieben bekam aber nie eine Rückmeldung
Response from Care.comApr 7, 2025
Vielen Dank für Ihre Bewertung. Es tut uns leid zu hören, dass Sie mit unserem Premium-Dienst unzufrieden waren. Wir nehmen Ihr Feedback sehr ernst. Bitte kontaktieren Sie unser Hilfe-Center mit der Referenznummer REV-025414, damit wir Ihren Fall genauer prüfen und gemeinsam eine Lösung finden können.
Patricia W.
Website is not user friendly. No one from care.com to help. Needed to rebook job due to time change of one time babysitting job. Didnt know how to edit time so I canceled job and rebooked for the new time. Unable to book caregiver successfuly due to website malfunction. Applicant there but unable to attach to new job. Tried to days ahead of planned date but website confused with two different jobs for same date even though they were different times. Marked applicant as "hired" on website. She applied to both jobs same date. Still not able to attach her to the job with new time. It says job canceled (job with old time). Unable to book her to new job because canceled job and new job are same date. Transaction fee for booking and canceling. No phone support. Chat representative not responding.
Response from Care.comApr 9, 2025
We're so sorry to hear of your difficulty! Please contact us directly so we can assist with resolving this for you. You can reach us via [email protected]; please include Reference Number REV-025410 when you message. Thank you!