Care.comReviews of care.com

My friend mentioned this website to me so I didn't check the reviews before I opened an account and paid for premium service. BIG MISTAKE!! They took my money and then my account was shut down. They said there's a problem verifying my identity, when I already gave them the info of my real ID TWICE. After appealing, they opened my account back, only for me to find out that my premium status is already cancelled and the background check service that I paid $60 for also didn't work. When I tried to contact their customer service I realized that they don't have a number to call, nor an email address that you can send a complain to. The online assistant said they will contact me through email when they already took over $100 from me and provided no service but troubles. AVOID THIS COMPANY AT ALL COST! Edit on 5/22. They issued a full refund the day I submitted my complain. However, I cannot get back the time that I lost. The main reason why I opened an account with this company is that I didn't have enough time, I was struggling!! I was looking for help but all I got was trouble. They managed to completely lose my trust in less than 2 weeks. I opened an account on May 11, today is May 22. When I could have found a good housekeeper elsewhere already. I don't think they know their target customer group very well, and they take advantage of busy, exhausted people.

Rating on the Customer Support & Website For any new parents out there, Care.com seems like an easy process and it does, with ability to post jobs and find caregivers. But the most frustrating pieces are the following: 1. Going through the background check and submitting on potential caregivers. NIGHTMARE. I spent 2.5 hrs trying to troubleshoot today (5/19/25) 2. Customer Support - you have to use the chat function which is such a painful process if you want to resolve an issue quickly. And it doesn't work on a website browser laptop. Only mobile phone via the app. 3. Want to speak with someone? Yeah not happening. I tried calling the number shared with me: 888-409-3150. I waited to speak with someone and have had the call mysteriously drop on me. I probably spent 1 full hour waiting and nothing. All I need was childcare services (nanny) and this has been an absolute nightmare in their of their functionality.

I had a VERY specific problem with the site. I cannot send my job listing to all candidates. Does that make ANY sense? The customer service person just kept saying I will have the option when I "book" someone. I am not booking someone, I am looking for long term hire. They kept me hanging for long periods of time on chat and kept telling me to do what isn't working! Do they not care at all about customer service?! If I had any other choice I would stop using them.

BEWARE! The care.com choices are scant, 90% of people want to be paid under-the-table & not pay their 7.65% and I pay 7.65% tax (Social Security & Medicare) at $25/hr for 8 hours a day. They list what they will do but when they arrive they balk at actually doing it, but want to sit and use their phone, they don't bring lunch, water, etc. & whine for them! I'm not asking them to do anything we hadn't discussed prior to their first time here and I'm allowing for breaks/lunches that the state of CA requires. They don't have social security cards or work visas from the government. When I told them I'd be doing the extensive criminal check 85% flipped out and refused to do it which let me know they have something to hide. Care.com does not care who posts on the site and apparently it's a cesspool of unsavory rip-off-artists and blatant thieves. Cancelling your Membership is Difficult because They are Thief’s. I blame care.com for not curbing this behavior and give them two thumbs down!

Niet transparant in de abonnementskosten, weinig aanbod en het aanbod dat er is, heeft vaak nog geen reviews. Onprofessioneel en niet klantvriendelijk. Zeer slechte klantenservice, geen reactie op emails. Dat dit bedrijf nog bestaat… i don’t get it!

I signed up for a Premium membership and was later surprised to see that I had been charged every 3 months without receiving any reminder or notification. I only noticed this after multiple billing cycles. On the mobile version of the website, invoices are not visible, and the current subscription price is also hard to find. When I contacted customer service, they pointed to the terms and conditions, but I still feel taken advantage of. Seeing there reviews I realize I was not the only one being deceived. Just a word of caution to others: unless you cancel manually, you will continue to be charged every 3 months without any further notice.

In order to message someone I had to purchase the premium subscription. I chose what is called a 1-month subscription and believed it would just be a one off payment for 1 month of use. It turned out this was an auto renewal rolling subscription. It is not obvious that this is what you are purchasing and there are no reminder emails before the next payment is taken. It is a case of the information about it being an auto renewing subscription is not obvious to see if you are not looking. Customer service will not refund you stating it is in the T&Cs. There are many other subscription services out there with better policies when it comes to refunding subscriptions that people didn’t realise they had taken out.

We paid for the premium membership late last night, hoping to get a caregiver out for my mother today. Instead, I had a notice that we've been removed from the community after they took our money & refuse to refund it! No explanation, of course. I finally got someone on the site to "chat" & found out we switched from my name to my husband's name for payment & that was enough to throw us out! REALLY?! And no one can help us! And we're out money, my mom has been alone for 24 hours, my dad is in the hospital for who knows how long, & I've just been scammed by this company! DO NOT USE THIS PLACE!!!