Care.comReviews of care.com

I purchased the 3-month subscription with plans to cancel it before it renewed 3 months later. Although I was able to find a person quickly for the care I needed, when I went to cancel my subscription, the representative didn't actually cancel the service on their end and care.com charged me to for a second 3-month subscription. They didn't even have the decency to send an email that they were going to charge me like most other subscription based services do. If they had, I would have been able to contact them yet again to try to cancel the service. When I complained 2 days after being charged, they said there's a no-refund policy, gaslit me, and stiff armed me into not refunding me the money that was unjustly charged. I'm so disappointed in this type of business practice and hopeful that a competitor will come up next to it to have a more fair business practice.

Took my money but 4 weeks later I still have no access to the website! Only help is online FAQ and chat. Chat always says the same thing... Case was given to "internet support team and they will get back to you." No phone number and no email. Stay away!!

I have used Care as a caregiver since 2011 and have found so many jobs over the years. Now I’m in need of parttime hours…EVERY gig I applied for, even ones posted within an hour, was suddenly “no longer seeking care.” The new App only platform is terrible and I think that most job postings are scams. REALLY disappointed as this was my main source of caregiving jobs.

Completely unprofessional that I cannot delete my account without having to give them my credit card information first and taking their subscription. I signed up, hoping to check the app as a babysitter and gave them my email and phone number, only to find out late that they want you to pay first before you can check your account. Complete scam.

For years I have had success using care.com as a caretaker. I have received multiple messages the last few days, but cannot read or reply to them because their recent updates require users to only use the app; they have made the website unusable. Not everyone has the ability to download or use the app. I once recommended the site highly, but now cannot use it.

Care.com is running a systematic scam that violates federal privacy laws. They steal your money, terminate service immediately, then conduct UNAUTHORIZED BACKGROUND CHECKS on customers who complain. WHAT HAPPENED: June 20: Paid $56.97 for 3-month subscription 24 hours later: Account locked, no explanation, no refund June 21: They contacted my personal network claiming I was "removed from platform" June 25: Received notice of UNAUTHORIZED background check through Sterling agency after I threatened legal action FEDERAL CRIMES COMMITTED: Fair Credit Reporting Act violations - unauthorized background screening Privacy law violations - sharing personal data without consent Consumer fraud - taking money, denying service, refusing refunds Retaliation - background check came days after legal threat THEIR SCAM PATTERN: Charge customers full price upfront Terminate service within 24 hours for fake violations Keep all money, ignore refund requests Contact customer's personal network with defamatory info Conduct illegal background checks on customers who complain WARNING TO CONSUMERS: Care.com will: Steal your subscription money Contact your friends/family with lies about you Run illegal background checks without consent Violate federal privacy laws Retaliate against customers who demand accountability WHAT I'M DOING: Filed complaints with FTC, BBB, Texas Attorney General, Georgia Consumer Protection. Seeking legal action for federal privacy violations. Bank chargeback initiated. CONSUMER ALERT: This company commits federal crimes against customers. The unauthorized background check after threatening legal action proves malicious intent. DO NOT USE CARE.COM - Use literally any other platform that won't steal your money and violate federal privacy laws.

The app is horrible, and I do mean the worst I have ever encountered. I get constant errors. When I ask for tech help, they repeatedly say things are fixed. I go to use the ap, nope never fixed. I can't access my messages, and I know there was one sent from an upcoming jo so that person is going to be left high and dry if not corrected. I can't apply for any new jobs and there was one I wanted to. I have no idea what I might be missing. It was a good set up years ago, but they have made it nearly unusable for both employers and those looking for jobs.

After messaging nearly 20 people a week over a 4 month period I've had four separate housekeepers stand me up the day they were supposed to be here.