Care.comReviews of care.com

After being contacted by a Care.com salesperson, I was told they had several leads in my area actively looking for assisted living options. That representation is what convinced me to move forward with their service. Since signing up, I have only received one lead in five months — and that single lead was not qualified. Despite sending multiple emails requesting to cancel my subscription, the customer service team ignored my requests and went on to charge my card a full two weeks after I had clearly and repeatedly asked them to cancel. This experience has been extremely disappointing, both in terms of results and customer service. I would strongly caution others to be very careful before committing to this service.

**SCAM** I created an account and paid the monthly fee. Within an hour, my account was temporarily suspended due to “not following community guidelines.” What I did wrong, I have no idea! A week went by and my account was ultimately suspended. Did I receive a refund? NOPE! What a joke of a company! Look for sitters elsewhere..

horrible site. All they do is steal your money and waste time. They don't even let you message anyone without paying them first. Indeed is a million times better. I would never use Care.com even if someone paid me millions. Ruined my mood and wasted my money here.

I am very disappointed in this company, dishonest people work there, they just brazenly drain money from you. I just tried to make a background check again, they took the money, but did not make a background and closed my page. After I talked to them, they said that they can not return the money. Do not come to this company if you want to save your money

They will charge money on your card w out your consent and they make it impossible to get ahold of a human. I’m going to the Federal Trade commission.

Extremely disappointed with the service. I paid for a subscription but received no support and no refund. I’ve tried contacting the team multiple times with no response.

Just a heads-up for anyone using Care.com I wanted to share my experience in case it helps others avoid the same situation. Care.com automatically renewed my annual subscription without any notice or reminder and charged my card even though I wasn’t using the service. I contacted them the same day the charge went through, but they refused to issue a refund — even though the service hadn’t been used at all. Their policy doesn’t seem fair, especially for busy parents who may not realize auto-renewal is set up. Just be careful!!!

Overpriced and difficult to find qualified Nannies to fit our needs. Customer service is nonexistent. Overall very disappointed with my experience and would recommend trying any other service first.