Care.comReviews of care.com

Absolutely terrible experience. This company uses confusing language and secret agreements to keep you paying longer than you intend. I was talked into signing up by a representative who told me I could do a three-month trial, but after my three months ended, they automatically charged me for a fourth month—without any clear warning or notice. When I reached out, they hid behind fine print and refused to take responsibility for the misinformation I was given. It feels like a scam—set up to trap people into ongoing charges they never agreed to. If you value honesty and clear communication, stay far away from this company.

Care.com does not explain their system initially. I spent three hours as a senior looking for help with transportation and errands. I was moved through the online system to an auto pay form (minimum of three months @$88.00 monthly) to allow me to 'hopefully find someone available' with no guarantee of background or verification of credentials. AN INSULT TO MY INTELLIGENCE, to say the least!

I signed up for a care.com membership with an enhancement for being able to request motor vehicle records from the prospective caregivers. This was a premium membership for $59.95 (compared to a regular membership). I asked for MVD records from three prospective caregivers. None of them were able to successfully consent to the MVD records because the link provided did not work. I alerted care.com to the issue and they told me it was a "known" bug and they would fix it. I told them I could not get care for the week I needed it and asked them to refund me the $20 for the service that did not work. They refused and said they fixed it and don't offer refunds. So, essentially, Care.com upsold a product that they knew was not working and then refused to refund me $20 because I could not get care as I needed because their product was not working. Filed a Trustpilot review and BBB Complaint and still refused to refund me $20. BUYER BEWARE.

When I was looking at the Care.com website I saw 24.95 a month so I clicked it. Then I noticed I was charged 77! Realizing that I made a mistake I called customer service and told them I only want 1 month service not 3 months. They refused to change the plan and refund my money. Since I was forced to keep the service I tried getting some one to board or pet sit my puppy. But Care.com did not allow me to first meet the person before paying. I could only "book" the petsitter. Which meant money would be taken out of my account before I could in person meet the person! Because of this I never "booked" anyone. In summary, I did not recieve the service they had me signed up for. My reference # is: 2025-04-28-30497415

Charge you for background checks but dont tell you upfront the caregivers have to pay too, and if they dont, you just wasted your money. Horrible tactics, very few caregivers use it, hard to cancel and keep your messages. I wouldnt recommend using this site to my worst enemy.

You took my money and never cleaned my apartment . When the house cleaner profile came up I messaged them and they didn't respond. SCAMMER

Care is a scam. I have been disappointed with Care.com’s treatment of caregivers. The platform seems far more focused on collecting fees than on supporting the people who provide the actual care. Disputes are often handled in a way that favors paying families, and there is little recourse for caregivers when false or unfair reviews are posted. In my experience, communication limitations built into the site can prevent caregivers from clarifying misunderstandings or defending themselves. This not only hurts our reputations but also makes it harder to build trust with new families. I believe Care.com should invest more in fair dispute resolution, caregiver protections, and genuine support for those who make the platform possible. I had to get back in here to make an edit. Not only did they not reach out to me regarding my issue but when I did call the number provided to me for escalated issues the person hung up on me. To this day September 3rd 2025 nothing has been resolved and they haven’t reached out. As long as it is nothing directly affecting them they DO NOT CARE. Care.com is by far the worst and everyone’s experience is going to be different. Maybe I’m just treated this way because I’m not who they care about. They clearly have preferences and that’s their prerogative. I will never forgive care.com for being so careless and ignorant with my issue. They’re greedy and prejudice.

Het praatje aan de deur is behoorlijk misleidend en er wordt aan alle kanten geprobeerd om verdoezelen dat het om een maandelijkse bijdrage op basis van automatische incasso's gaat....Toen ik aangaf dat ik zelf ivm wia uitkering onder bijstands niveau dit niet ging trekken ging het maand bedrag naar het zogenaamde studentenbalie van 15 naar 7.50....Ik moest daarop nog gaan aangeven sorry...ik ben zelf afhankelijk van de voedselbank om rond te komen...om tot de vriendelijke maar bijtvaste deurcollectant af te komen...Helaas kon ik met een eenmalige bijdrage niet helpen...Wat ik met alle plezier gedaan had...Beetje jammer want opzich vindt ik het een prima doel..Ik kan me helaas geen aanvullende vaste lasten veroorloven....