Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 229 reviews with 3 stars · Clear filters
Debra R.
the web site is confussing. Not easy for an older person to use. Hard to get in contact with indivuals.
Response from Care.comDec 18, 2025
Thank you for your feedback! We will be reaching out to you via email to assist. If you'd like to contact us in the meantime, you can reach us at [email protected]. Please include Reference Number REV-026282 when you contact us. Thank you!
Everett H.
I like the choices of persons that are available but I dislike that a lot of people don't respond to my messages. And I dislike when they advertise one price on the app but once you talk to them they states a totally different price.
Response from Care.comDec 16, 2025
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Rev-026267 when you contact us. Thank you!
Beverly M.
I feel like Care is always looking over my shoulder. Go away please.
Response from Care.comDec 9, 2025
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at [email protected] or call us directly at 888-498-1821 to share more details about the issues you’ve encountered. When you do, please include Reference Number REV-026255 when you message.
Dwayne
I like the ability to connect to a bunch of opportunities, but they are not reading the posting, so you spend more time sifting through the noise of applicants rather than interviewing.
Response from Care.comDec 4, 2025
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at [email protected] to share more details about the issues you’ve encountered so we can address them. When you do, please include Reference Number REV-026238 when you message.
Jennifer V.
I wish there was a way to mark notes such as if I was able to schedule an interview and how the interview went. It would definitely help to have a flag for this I marked as not interested so I didn’t have to keep going into each individual message.
Response from Care.comDec 15, 2025
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at [email protected] or call us at 888-498-1821 to share more details about the issues you’ve encountered so we can address them. When you do, please include Reference Number REV-026204 when you messa
Michael H.
Waiting return call from daniel
Response from Care.comNov 18, 2025
Thank you for your review, and we will be reaching out to you via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected]. Please include Reference Number REV-026187 when you contact us. Thank you!
Susan F.
I mark the site as hired but continue to get requests for the job which I am then asked to respond to. Once hired is checked the job should not be active
Response from Care.comOct 28, 2025
Thank you so much for your feedback! We will be reaching out via email. If you'd like assistance in the meantime, please contact us at [email protected]. Please include Reference Number REV-026082 when you message. Thank you!
Tamara W.
I'm waiting on a response regarding a job that is tomorrow. The last time I heard from the prospective caregiver was last Friday. I need confirmation. Can we see if a message is read?
Response from Care.comOct 25, 2025
Thank you for your review! We will be reaching out to you via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected]. Please include Reference Number REV-026029 when you contact us.
