Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Sarah M.
can’t tell if sitter booked because i’m still getting applicants
Response from Care.comSep 15, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025827 when you message. Thank you!
Susie R.
Would give zero stars if I could. Signed up to find "pet sitters" for my dog. The only responses I received were from nannies who care for toddlers. After less than a day, I reached out to the company for a refund. Was told this was not possible and that I should have read the fine print. Would not recommend care.com for anyone needing a pet sitter.
Response from Care.comSep 13, 2025
We appreciate your feedback and apologize for your frustration. I will be reaching out via email to assist. In the meantime, if you'd like any help, please contact us directly at [email protected], and please include Reference Number REV-025824 when you message.
Isaac H.
If I could give Care.com 0 reviews, I would. I opened my account with them less than 2 weeks ago hoping I can find a housekeeper. I listed my job, got some decent applicants, and went forward with one of them. This person was so unprofessional and quit after 2 days of work. I paid this person what she was due, wished her well, but I did feel the moral obligation to write her an honest review. I have a feeling this person complained to the Care.com support team and got them to close my account without allowing me to explain my side of things. When I called customer support to understand what happened, they literally gave me zero support and explanation. They prioritize caregivers above care seekers. They took my money, cancelled me without a warning or the ability to explain myself, and now they refuse to give me a refund. I will have to dispute the charge against this fraudulent company. I do not recommend Care.com at all!
Joel B.
Applicants aren't responsive. Having trouble finding one that fits
Paola C.
I would give 0 stars if possible. The verification process is a nightmare. If you encounter any issues, be prepared to waste your time trying to get in contact with an agent. They provide contradicting information, and the issue never gets resolved. I have tried to sign up two times, and have found the same recurring issues. The platform is supposed to make the process of finding a caregiver helpful, yet they overcomplicate it. I would avoid this platform at all costs.
Response from Care.comSep 9, 2025
We're so sorry you didn't have a good experience! We will be reaching out to you via email to assist you. In the meantime, if you'd like to contact us, please reach us at [email protected], and please include Reference Number REV-025809 when you message.
Barbara H.
Sitter did not show up
Response from Care.comSep 8, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025808 when you message. Thank you!
Olivia S.
I think I hired Kimberly but at this time I am not sure. I have not heard from her or Care.com to confirm the appointment. Should I just assume that she is coming on Sept. 17? Frankly, I would like some confirmation.
Response from Care.comSep 16, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025802 when you message. Thank you!
Bulent
Absolutely dont use this app.i couldn't get math tutor, and unfortunately I payed every month,and u didn't signed up for monthly, but some how they apps locked u up monthly,when I called them,this is not right,and answer is this is our policy and we dont do refund. Absolutely not recommended at all
Response from Care.comApr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-025800 when you contact us. Thank you!
