Care.comReviews of care.com

I am including my previous review below and just realized care.com responded to my review and I will definitely respond to them but I wanted to lower my rating because I have consistantly received applicants that sound so excited about the job listing I posted but when I replied and asked what their availability-I never heard back from them after today I have had it with care.com. I realize care.com isn't responsible for who applies to be one of their sitters/nannies but 3 out of 4 of the applicants that applied all excited and then I never heard from them again are Care Match - I have to wonder if they get incentives for that. One applicant who wasn't a care match had contacted me on 11/18 and said she was the one for the job and was practically gitty when I replied to her message and we had some trouble with making time for an interview because of the holidays and over 4 days later, I hadn't heard from her and she was supposed to come over the next day and she waited until 7pm the night before to say she can't do the interview or the job. I have been on and off this site for more than a few years so I am done. I emailed 4-5 caregivers to ask them to look at my job posting and only one responded after a week and said she wasn't available but then I noticed she was FEATURED that week? How can you get Featured if you are not taking jobs. And when I looked at one of the Care Match applicants that applied for my posting all of a sudden who 4 yr old was a 7 yr old. There has got to be a way for care.com to try to give reminders to have caregivers update their profiles. One caregiver who was also FEATURED in my town, I looked at her profile she had a 3 out of 5 stars because she refused a background check. I would have given her a 1 star--how can she be featured. I am done with care.com. I appreciate the response from care.com, I will definitely be contacting them. I have used care.com a few times and when I posted a job, I always got several applicants. This time even though the job description is pretty much the same, I have only received about 3 applicants that I think would fit the position and one has already found a job. I am not very happy with care.com right now. I actually found a great sitter last winter and she stayed until she found a 40hr/wk job in August. I don't know what has happened with care.com since I was looking last winter. I posted a job in two different sections like I did before only 2-3 wks ago and have only have 1-2 sitter applications? I have never experienced such a low response. Now I am going to have to hand pick sitters and email them which will take more of my time. If I had the extra money, I would just cancel this 3 month membership and go over to the other big sitter/nanny site.

Anyone in a position to need a caregiver is very busy already. I signed up for care.com to find a caregiver for my new child. That was 18 months ago and I am still struggling to get my account cancelled and STILL getting charged! There is no customer service to speak of and staying on a phone 20-30 minutes is impossible for anyone who actually has a child. I am now going to have to file a dispute with my credit card company to deny charges. My advice is to not become involved with this company. It is a scam to acquire credit card info and ghost charge busy parents that then cannot cancel the service.

I interviewed(at my home after your client called me personally) and I hired her. I agreed to her terms(higher pay and her flexible hours) and she emailed me 1 hour prior to her start, and said she "couldn't work for me". She did not call or give me an appropriate warning. I was depending on her to show up that afternoon. It affected my schedule, my husband's and my childrens. I am extremely disappointed. I am hesitant of using your service.

I reviewed Care.com very poorly when they asked how they did. Basically, the service was subpar from other sites and the price for background checks was high. We advertised for a nanny and when applicants applied, they either didn't respond to conduct the phone interview, wouldn't allow the background check, or after the phone interview would flake on in-person meetings, etc. I know this isn't Care.com's fault, but when they asked how much I enjoyed the service, I rated them poorly and cancelled my premium services. They said they would be in touch and the next thing I received was this invitation to review them here. They should know enough to filter who they are asking and not just blast out review requests after not responding to the previous poor review.

It's just a website that collects lots of money from different people so they can see one another's profile. The website is not helpful in finding caregivers. It doesn't even do any checks on the people who enrol. And the $79 check is a complete waste of money as it provides no useful information. I might as well post for help on Facebook or craigslist.

Virtually, no customer service. Unauthorized disclosures of inaccurate personal information. Inaccurate, meaningless response. Condescending responses. Very displeased. This used to be a good resource . Now, they just want you to pay the fee for no exchange of service.

Ive bee a customer for years. The process for me this time was abysmal

I did a premier plus background check with care.com on a lady I was interested in hiring from their websight It came back clear. After hiring her I found out she was the caregiver from hell and i did my own background check at the county to find out that she had 4 arrests for dangerous drugs with hypodermic needles and a fraud and a forgery arrest. She also had a DUI. All of these were convictions and she spent 3 stints in jail along with others convictions that gave her probation and community service. I would definitely hire from an agency and pay a little more where you are assured that they have done their due diligence to make sure that the people in your home with your loved ones are trustworthy