Lehia M.
Scammers Got My Information
I was contacted several times to care give for an elderly lady via her daughter and herself later, supposedly. They had me believing them for awhile until they asked that I cash a check they would send to help pay for hearing aids and that the remainder I could keep as a partial payment of my services. This was to be done before the woman moved here and that I would be meeting her at a local restaurant and give them to her later this week. I just got the check in the mail yesterday. I went to the Police Department and notified them of this along with all my emails from both parties. I know that this is probably not your fault exactly and I would almost say they are based in a foreign country because I would get most of my emails and messages from them after midnight. I was wondering though, how they got my phone number to message me. The police department told me to email them and tell them that I was aware that they were a scam and that I had notified the police department. They also told me I should mail back the check which has been unopened. I am going to do so tomorrow morning. Any more information that you may have regarding this would be appreciated. I do not want to continue paying for membership when it comes due. Again, please let me know. Thank you,
Response from Care.comDec 4, 2015
Hi Lehia, Unfortunately, we are aware of these internet scams and we apologize for your experience. I'd be happy to provide you with some tips on how to detect and avoid these scams. First, we do have tools to monitor this type of activity on Care.com, but once communication is taken off the site it becomes more difficult. Therefore, if you ever receive a message off of Care.com we do suggest that you ask them to contact you through your Care.com account so you can view and verify their job and family profile. If they will not, then that is a red flag and you should stop all communications. Additionally, if you receive a message that is not through your Care.com account this is because you have opted to display your phone number on your profile. To remove your phone number from appearing on your profile just uncheck "Make my phone number(s) visible to other Care.com members on my profile." under the "Privacy Settings & Preferences" section of your account. For more safety tips please take a moment to visit our Safety Center, and if you can email us the contact information you received from this individual, at [email protected], we will report this to our Safety Team for further review. Lastly, if you would like to cancel your membership you can do so by logging into your account, click on the "Account & Settings" link located on the left panel, then scroll down to the Membership Information section and select the option to downgrade your account. We hope this information helps and if you have any further questions or concerns please don't hesitate to email us directly.



