Mike
NO SHOW
First time user, needed to use Care.com as all of our usual sitters were booked. I was happy that I received a number of reply's. However, the person I chose just didn't show up. She seemed qualified and I chose her partly on that, her age(30 seemed more mature and responsible) and because she was quick to respond. Talked to her, explained that I was new to Care.com and asked what did I need to do on Care.com? Book the time, take down the post, what? She said, don't worry about that, I will be there at ... Confirmed the night before via text, said we were good. Then, nothing. No response to any calls or VM's. We were left in a pinch and had to change our plans. Big bummer. What anger me most was that I had other reply's that I could have gone with. If she even had a 10% feeling that she couldn't make it, then tell me. All round bad experience. Still haven't heard from her and so, thus ends my care.com experience. I am sure there are good folks out there, just not this one.
Response from Care.comJun 15, 2016
Sorry to hear about your experience, Mike. I can understand how frustrating that can be. Although we are a self service website, we expect everyone to practice common courtesy and make sure they reply to all of their messages and inquiries. Unfortunately, this is not always the case. I suggest leaving a review on their profiles to share your experience with them to the Care.com community. Sorry again this happened to you.