Care.comReviews of care.com

Jeg vil gerne slette min profil hos care.com. Jeg kan ikke finde knappen, så jeg tjekker FAQ. Da jeg følger instruktionerne, opdager jeg at selve rubrikken, hvor man burde kunne slette profilen, er væk. Jeg henvender mig til care.com - og intet svar. Jeg henvender mig mange gange - både pr mail og via deres kontaktformular. I går søndag får jeg endelig et svar: Hej Kitty Vi beklager, at du ønsker at opsige dit medlemskab på Care.com. Vi vil sætte pris på. hvis du vil bruge vores service igen i fremtiden, når du har behov for at finde den rette hjælper eller mangler et job. Din konto vil blive slettet, når dit premium-medlemskab er udløbet, og du vil ikke modtage yderligere e-mails fra Care.com. Vi takker for dit medlemskab! Hvis der er noget, vi kan gøre for dig, så kontakt os endelig. Med venlig hilsen Dit Care.com Danmark team Problemet er bare at jeg er ligeglad med medlemsskabet - jeg vil IKKE have en profil hos dem længere. Jeg kan ikke selv slette profilen. Jeg får ikke svar fra dem. Jeg går til Datatilsynet - så vidt jeg ved, skal man selv kunne slette sin profil. Og den mulighed foreligger ikke.

I attempted to subscribe to care.com from my iPhone and was charged the > $200 amount. However, the app did not recognize that I paid for the subscription. Therefore, it was recommended that I purchase the subscription through the website. Once I did, I realized I was again charged the full amount (double charged). After several email requests from me to care.com, the company refused to help rectify the situation or refund my money so I would not be double charged. I definitely would not recommend this site or service to anyone. If a zero rating existed, they would receive a zero, unfortunately the lowest rating I could give them is a 1.

Very unhappy with the Care.com service. I've lost money, received no helpful service, and overall have significantly wasted my time. Good concept, horribly executed for only the company's benefit.

Dissapointed and disgusted with this disrespectful,dysfunctional and disgraceful non existant customer service. Coupled with the worst listing of caregivers and a scammimg billing business model this awards Care.com the most tragic internet service in modern history.

DO NOT REGISTER WITH CARE.COM. In accordance with the other poor reviews of this company I am disgusted by the lack of user support and the service in general. I attempted to make contacts for about a week after I first signed up and then realized the service was not organized or functional, and had scamming agenda masked by a convoluted interface and user hierarchy. Avoid this service entirely -- it should be pretty easy to find a better one.

I am at a loss as to why any of us as succumbed to a company like Care.com. The website appears not to be updated properly and I found myself applying for a job that no longer existed. Of course the credit system meant that I paid for this but did not get a refund. When I e-mailed Care.com with my concerns the initial response was perfunctory but not rude, suggesting they would e-mail the family to ask them to reject my application. Subsequent responses to my continuing concerns, however, were rude, impatient and totally unacceptable. When I asked if I could have the name or department to whom I could address my complaints I received no response at all. I am disgusted and would never, ever recommend care.com to anyone.

One star is too much. I purchased 25 credits (at £19) expecting to use 3 credits per customer that care.com put me in touch with. Within a week or 2 I had seemingly used 24 credits. There is no clear credit history on your account to dispute excessive and unaccounted for credit use. We recollect applying for 3 jobs equating to 9 credits. I emailed care.com and they insisted I had applied for 12 jobs! the same job 3 times (why would their system allow this repeated application, even if it were the case - they refunded just 6 credits saying they had a "bug"!!!!). Their first response also informed me it was an extra credit to send the customer a message in addition to applying for the job. Their second response (48 hours later) said it was an additional 2 credits to send a customer a message! They seem to make their charges up as they go along. Also they claim (when selling you their service) that you receive a partial refund on unsuccessful applications, which we did not! -when this was queried they said you do not receive the refund unless the customer ticks a box (but they claim they do remind the customer to do this!!). To say this company is not upfront about their charges is an understatement. Care.com - Please do not reply suggesting that I email you (as per other reviews) , I've twice emailed you to express unhappy with the service. In the first email I requested a telephone number, in the second I enquired what is your formal complaints process. Both questions completely ignored. Considering reporting to trading standards.

Hjælp! Jeg har fundet en barnepige hos Care.com, hvilket gik nemt og smertefrit. Jeg ville derfor stoppe mit abonnement i god tid inden betalingsfristen for en ny periode efter den første måneds pris. Men jeg finder ingen steder, hvor man kan stoppe ens abonnement. Jeg har skrevet til deres kundeservice flere gange, får hver gang en kvittering, men ingen respons eller reaktion fra deres side, og værst af alt; min konto er fortsat åben. Nogen, der kan hjælpe? Aller helst care.coms kundeservice med at stoppe mit abonnement med øjeblikkelig virkning!