Karen F.
Horrendous customer service, horrible site
Horrendous customer service and account issues with no issue resolution. I got the runaround of just being told over and over they are sorry for the inconvenience. Paid for a 3 month service, posted a job, responded to the applicants, wasn't getting responses back, then 28 days later was asked to upload verification documents and spent an hour talking to customer service to be told this is why I haven't been able to communicate with the applicants, but they couldn't provide an answer as to why it took 28 days to ask for additional verification that was preventing me from contacting the applicants. They refused to credit the month or offer an additional month. I uploaded the documents, 24 hours later still can't get into my account, tried using the chat system which kept assigning an agent then dropping again. I am only using this site because of helping a client with finding care but will 100% never use them again and will strongly recommend any of my future clients also not ever use them. They are truly the worst
Response from Care.comOct 9, 2025
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-025923 when you contact us. Thank you!