Rebeca
HORRIBLE HORRIBLE WEBSITE!!!!
Worst experience with a babysitting site!!! I had an account open with care.com for a while. I had no issues, all my information was accurate and I made sure to fill in all my nanny qualifications. Recently, I was in contact with a parent who did not agree with the rate I have given her ($8 to $10 an hour) and demanded to know why I was charging her that much to which I explainned the reasons. This person then when on to leave a horrible review on my profile saying that I was very disrespectful to her during the interview (which is a complete lie because I didnt even meet with her to begin with) also saying that I was sending her rude messages. Of course I reported this person, but care.com didnt even bother replying to my report. My account was closed by accident, and I tried reopening it, but care.com wouldnt let me and a message would pop up instead giving me a case number and that I have to contact care.com, which I did. I sent the care.com a message requesting info as to why I couldnt reopen my account and asking for help and what I got was an automated message telling me that care.com has the right to not tell me why an account was closed. So why do they even bother giving you a case number if they really don't plan on helping you with an actual solution to begin with?! They didnt offer an explanation or a resolution to the problem and basically told me that I'm never going to be able to reopen my account with them. This website has no customer service whatsoever. They are not there to help you. And it should be closed for good. I'm better off with SITTERCITY, this page actually has someone there to help you.. Not a computer. So do yourself a favor.. and stay away from this page!!



