Liuba
Care.com
Koster penge at sende en besked og man få aldrig et svar på. Meget utilfreds. Service 👎🏾

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Liuba
Koster penge at sende en besked og man få aldrig et svar på. Meget utilfreds. Service 👎🏾
Dorthe Skovgaard L.
Benyt aldrig denne virksomhed. Efter at have fundet en kandidat til rengøring af vores sommerhus, kan jeg ikke afmelde abonnementet. De svarer ikke på mails. Er nu nødsaget til at spærre mit kort, for at undgå fortsat træk på min konto. En erfaring, jeg er blevet meget klogere af, men jeg er klar til 'kamp'....
Lori M.
I joined Care.com last year, paid for the upgraded account, paid for a background check for somone I found to come to my home and clean it. Set up the appointment with her not once but twice and both times she failed to call or show up. None of the money was refunded. I have a friend who had someone who was to come to her house yesterday from Care.com and this lady was a no call and a no show. I don't care if they have an A+ rating with the BBB this is a too common problem and they do not provide what they say that they will because of the ones they hire not being dependable.
Response from Care.comFeb 2, 2018
I apologize if you had a negative experience with one of the caregivers you've found on the site. If you'd like us to review this for you, please send us an email at [email protected]. We understand how frustrating this can be and we're so sorry for the inconvenience this has caused you.
supergirl
Well judging from the other reviews i am certainly not the only one they have scammed! they took payments from me also, even though i cancelled my membership, their customer service is appalling and the emails they reply back to you seem to be sent by robots! My advise to anyone now would be to contact your bank and block this bunch of cowboys from ever getting their hands on your hard earned money again. I really hope someone closes this company down for all the misery it has caused people.
Response from Care.comFeb 2, 2018
As stated in our Terms of Use and twice on the upgrade page when you had initially signed up, all of our subscriptions automatically renew until cancelled. This is a setting you can edit at any point after upgrading in your Account & Settings page by selecting the Downgrade option. We apologize if you misunderstood our billing policies, but do hope you were able to find the care you were looking for! Best wishes!
FG R.
You subscribe for a month, but then care.com wil autorenew charges WITHOUT notifying you!!!! I found out my account was being charged for 18 months, without ANY notification/receipt. They send spam emails every day but can’t send customers a receipt? Why? Dishonest!
Response from Care.comFeb 2, 2018
All of our subscriptions auto renew until set to cancel and this is clearly outlined at the time of purchase before selecting a subscription. At Care.com, we know that the process of finding the perfect caregiver is no easy task and we set out to make that experience as helpful and seamless as possible. We cannot know for certain which stage of the search/hiring process each customer is in, so we put the control in our member’s hands to inform us when they have fulfilled their caregiving needs. I'll make sure to share your feedback with the right department. Best wishes!
SH
Terrible company. Gives families the upper hand. Stay far away.
Response from Care.comFeb 2, 2018
We're so sorry you feel this way, if you'd like to discuss your concerns with us please email us at [email protected] and one of our member care representative will be more than happy to assist. We hope to hear from you soon!
Nick
Wish I could give 0 stars, truly unethical company who steal money. Watch out for their Direct debits as they gladly take your money yet will not re-imburse you if you do not use the site and hide behind their t's and c's.
Response from Care.comFeb 2, 2018
So sorry for your frustrations, Nick. All of our subscriptions automatically renew until cancelled. This is a setting you can edit at any point after upgrading in your Account & Settings page by selecting the Downgrade option. We apologize if you misunderstood our billing policies, but do hope you were able to find the care you were looking for. We wish you all the best!
disappointedconsumer
Horrible tactics. Unethical. Unfair. I have never heard of a company doing this. How do they get away with it legally??? I am going to look into a class action LAW SUIT. I was charge $500.00 over the course of 2 years because they automatically charge your credit card WITHOUT INFORMING YOU. They utilize an "auto renewal policy" that you have no choice of stopping and they DO NOT let you know through email they are about to charge you for a new subscription. its never ending subscription. the only reason I noticed is because I pulled up the billing history on their website and saw the many charges.
Response from Care.comFeb 2, 2018
So sorry if you had a negative experience on the site. As stated in our Terms of Use and twice on the upgrade page when you had initially signed up, all of our subscriptions automatically renew until cancelled. This is a setting you can edit at any point after upgrading in your Account & Settings page by selecting the Downgrade option. Feel free to email us at [email protected] if you'd like us to review your account for you.