Care.comReviews of care.com

They should change their name to DontCare.com or CareOnlyAboutYourMoney.com Misleading, get you in supposedly "free" just to later find out you can almost do nothing until you pay for a membership. Lame and poor, look somewhere else.

They are very expensive for the little they do. Beware their auto-renew which is not made clear and when you try to cancel your membership they make it extremely difficult. I am an IT professional and it took me numerous attempts to navigate their website to cancel, even then you cant cancel you can only downgrade Echo others - use facebook or others. Don't get involved with these people

The auto renew policy is a JOKE. They sign you up for auto renew and by the way, they don't handle any of the disputes if you signed up through the Care.com app. Apple handles those or your bank, two parties, in my opinion that shouldn't be involved. Care.com literally shunned me away saying that they can't help at all. Then had the audacity to say that a supervisor "might" be able to call me back but there was no guarantee. My bank and Apple only handled reversing a few of the charges, but Care.com collected money for months of time that I was not using the service. Literally hate companies like this, especially when they don't take responsibility. Is it so hard to look up my member login dates to see that I didn't login the entire year? HELLO. Totally rubs me the wrong way and nowadays, I suggest going through Facebook or NextDoor for babysitter/housekeeper recommendations to avoid the auto renewal crap you'll face with Care.com

My elderly mother somehow ended up with a premium account whilst looking for a catsitter for a few days. It ended up costing her £35 and she couldn't work out how to end the subscription. Now that I've ended it for her I have to say it makes you jump through hoops to downgrade to a basic membership. How on earth a site can justify charging its clients £35 merely to find service providers which they could do on Google I do not know. My mother contacted them for a response and did not get one. Shocking customer service. I have requested a refund for previous months and expect the courtesy of a response with that actioned.

Basically a scam, since there is no HELPFUL customer service and dumb users looking for sitters don't know how to use the site, so you end up using credits on duplicate posts that are inactive and there's nothing you can do about it. The site is very unfriendly to use for sitters looking for work and you're placed in a very constrained path to find work and there is no flexibility on how to search for work. A complete waste of time and money, especially since sitters have to pay to find work and users looking for sitters are allowed to be dumb and waste everyone's time and money without any repercussions. DON'T USE!

Care.com bad company - don’t let name fool you I posted on the site as I’m a single father & needed a nanny to help with my daughter . I do have a misdemeanor and A DWI that I got over 15 years ago . AGAIN 15 years ago and they cancel my account But reguardless the people that post on the site is extremely expensive , $20-$25 an hour you can find better people on Craigslist & indeed for descent people Beware not to use this company as they are not good st what they do at all don’t let the name fool you

Scam site, gathers your info, sets you up for advertising etc before revealing it is a PAID service. A great idea very badly executed does not deserve to survive.

THIS I S A SCAM I REGISTERED WITH THEM LOOKING FOR PRIVATE CARE JOB. I COULDNT SENT CLIENTS MESSAGE UNLESS I UPGRADE WHICH I DID BUT, NEVER GOT A JOB THROUGH THEM AFTER VARIOUSE MESSAGES SENT WITHOUT ANY REPLIES. I WANT TO CLOSE MY ACCOUNT EVEN THOUGH 3 MONTHS SUBSCRIPTION HASN'T FINISHED BUT I COULDNT FIND WHERE TO CLOSE ACCOUNT . ONLY HOW TO UPGRADE. PLEASE CAN SOMEONE HELP ME.