Care.comReviews of care.com

Total unseriös. Habe ein Monatsabo gezahlt und innerhalb der Kündigungsfrist gekündigt. Anstatt mir noch Zugriff bis zum Ende der Laufzeit zu gestatten, wurde mein Premium Account sofort gesperrt. Auf meine Beschwerde per Email habe ich nie eine Antwort bekommen. Telefonisch ist das Unternehmen nicht zu erreichen. Nie wieder!

Arnaque !!!!

Care.com sent me a bill a year later (sent bill Oct. 2025) for they say services used in 2024, which I did not authorize. Care.com mixed up my account, mixed up zip codes. Their website wasn't working. When asking for help no response. When trying to find my account it was lost. When trying to post, nothing would happen, words got scrambled. So I gave up. It was like working in the dark. I gave up - Not knowing I was going to be charge A YEAR LATER! CARE.COM changed hands or transitioned in this past year. I have asked several times for the $124.32 to be returned to my account but they refuse. Care.com proved not to be a reliable company. I would never recommend them. Also, for what they offer, they are too expensive overall. J. S.

I turned off auto renew and they renewed anyway costing me an extra $50. What a bad company?

Posted my job. Sent me a message saying my job was not posted as it somehow violates their terms. Didn't say why just expected me to take the time to research and find out. YEAH RIGHT! There was nothing strange about my posting at all. Just wanted help cleaning. They act like I need them and they are my only option. Think again care.com. also their website doesn't seem to even work right

I ended up getting charged for a subscription that I never could access because I had 2 accounts different emails but same phone number and they don't allow that. So second account never got fully set up. I wasn't refunded my money after explaining my problem to the supervisor! Ok so after Posting this I went back to their site and asked a third time for a refund and they finally gave me one! I'm still not happy with this company. In my book that is not honest.

I needed to hire a day caregiver for post surgery. The website took my $40 for sign up, then took my listing down. I tried to create a new listing following the guidelines and they just won't post it. Days have gone by, now it's too late. I can't get in touch with customer service. I'll have to do a Chargeback to get a refund. A complete scam.

My wife and I opened a premium care.com account in May. In June 23rd we canceled. However for months of July, August, September and October we were still charged $59.99 a month ($239.96). They refuse to refund the full amount during the time we requested to cancel- Even though we already requested the account to be canceled! They would not listen, and simply hide behind their contract that stats "no refunds".