Care.comReviews of care.com

This is not a service it's just a ripoff scam! Even the reviews are in accurate. I hired one girl for housekeeping after going through messaging several others with no response except for 1. The 1 that did respond said she was no longer using the service but she was listed. She charged more than double what she stated on her bio. The girl I did hire was 4 hours late the 1st time, 2nd time rescheduled and 3rd time try to reschedule late the night before We had to let her go because she was Unreliable and that review still has not even shown up. Several other applicants applied and we have yet to have anyone respond back to us. Don't waste your money. Issues with their background checking system to.

SCAM ALERT I thought I was paying for a one time search for a caregiver. My brother was dying and I lived out of state. I was desperate and wanted to find a vetted care giver while I tried to get off work. NONE OF THE CAREGIVERS EVEN CALLED ME BACK. So I never did find a caregiver for my brother, which would have been bad ENOUGH, but during that difficult time I somehow MISSED the fact that they kept charging my credit card with NO NOTIFICATION OF THE CHARGES. I missed it while reviewing my statements, which admittedly was not as careful as usual due to my family emergency. (Also caring for elderly parents who were beside themselves when their son passed). Well finally noticed it and hundreds will be pocketed by this evil scam company for NOTHING. NOTHING AT ALL. I made an appeal and was told they will not refund anything.

Hate the commercials. The little brat should be helping her parents clean on a Saturday instead of whining about how "cute" she is. Get a new way to advertise your services!

I am an employer that has hired childcare from care.com for years on and off. I recently had a childcare provider that I hired for a date night eat our food, sit on her phone ignoring our child and then get rough and irritated with her when she cried. I freaked out seeing this on nannie cam and we rushed home having to take our newly arrived dinner home. We paid her and asked her to leave our house immediately. When I went to log on to care.com three days later my profile had been deleted. They wont answer phone and send a prefilled email back when I questioned why and told them what had happened. It is there policy to suspend any account for any reason. This is BAD for those seeking to hire caregivers bc obviously this caregiver contacted them immediately and lied about me so she wouldn't get a negative review. Shame on care.com for not looking out for children in this way.

I downgraded my account and was still charged. When I complained they said policy is to not refund money

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The app is not user friendly, the send arrow is hidden in chat when you are trying to send messages to applicants, the people who applied to the job were very slow in communicating when they did, unreliable for interview appointments, and some were downright rude and questionable as far as ethnics are concerned, I had to decline several applicants due to being Undependable with keeping their word, 3 no call no show for interviews which they picked the day and time, and then Care.com cancelled the account with no explanation

Care.com app cancellation policy is a huge pain. My account was linked to iTunes and Apple charged my account after cancellation. Care.com defers to Apple and Apple refuses to refund. I was reluctant to use care.com because after doing a background check on a caregiver 7 years ago via care.com the girl I hired did indeed have a criminal record. I only found out because she didn’t show up for work because she was in jail.