Care.comReviews of care.com

HelloI My name is Jacqueline Culver. I had just signed up to offer services for baby-sitting / tutoring and paid their fee. I was touching up my bio with what I considered important info. I mentioned my Christian values... Next day I was cancelled ...for violating their community standards! Apparent is their bias against Christian workers! In response to their response that I didn't meet their eligibility guidelines or community standards: I am an American -Born citizen of 62 years. I have a Master's degree in Education. I have never been charged with or accused of a crime against a child or any other crime ,only traffic violations on my record, an none of those the past ten years. So you have to wonder, what "eligibility criteria" did I fail to meet. Our community , as in the people of the U.S.A.need to stand against these companies that stand against Christians. Remember, if they censor Christians, they will also censure any religion that they don't agree with . Jacqueline Culver

Sitter stopped responding day of with no explanation. We had to cancel our plans because we didn’t have anyone to stay with our baby.

Not a good company! Their website is horrible. Hard to maneuver around. Customer service is horrible. I wouldn't hire anybody.

I'm disappointed with my experience on Care.com. The fact that you have to pay a subscription fee just to message people is a significant barrier. On top of that, they charge additional fees for essential features like background checks. Worst of all, the platform is filled with flaky individuals who don't follow through, making it very difficult to actually find reliable care. I cannot recommend it.

UPDATE and Response to Care.com's reaction/reply: The bot who wrote your reply was disrespectful. I am not at all Frustrated with your company. Frustration is a feeling. People who are guided by feelings don't effectively report a company to the appropriate governmental agencies for consumer and other violations. Disrespecting women with the "hysterical" or over-emotional excuse no longer works to silence them. Care.com used to be a Great company and website. It was ruined by wrong-thinking humans with no business (or legal) sense. Saying "contact us to resolve" tells me you didn't read (or were not able to comprehend) my review - your customer service was non-existent - except for a meaningless automated response. Care.com used to be a great website and you could communicate with humans in customer service. No More -- they moved to an App and no interaction with caregivers. So Much Has Changed - and not for the better. This company is now operating a SCAM. I recently paid $35 for a renewed background check which I assumed was still an annual request. Only Weeks Later I received another mandatory background check fee in order to enter the App to look for job positions. They don't inform you of the terms of what your payment is for or how often/how much. They just require a credit card payment to enter the App with no detailed info on what your payment is for. Amateurs and Crooks are now in charge of what used to be a good company to work with. They ask for private information including birthdate, etc. but don't secure or encrypt the information and have suffered data leaks - our most private data. There are very few viable jobs posted by families when there used to be hundreds to choose from. It's now a SCAM, likely operated overseas -- do not even sign up, not worth a penny of your money. If you have been scammed, too report to state consumer affairs dept like I did.

I booked for 8;30 am on 10/31/25 and she was a no call no show.

As soon as the sitter accepted the job, she ghosted. She never reached out to the multiple messages sent. She never showed up and ruined our night.

One star only because a star was required. Mobile and web interface - awful. Slow, not easy to navigate. Push notifications rarely work. Quality of candidates - awful. There needs to be a better way of weeding out the folks that don't read the job posting. Customer service - sub-par. I'm still waiting on a response (over a week) for a background check I ordered (and paid for) a month ago. Was directed to contact the background check company myself, and all of the emails posted bounce back, no answers the phone - not even a bot. I just requested a refund, which I am sure I'll never receive.