Care.comReviews of care.com

Truly a horribly run company. There is no integrity to be found here! They state that they run background checks on their care providers but THEY DO NOT!!! Anybody can become a caregiver with Care.com and they can and will take advantage of the elderly and disabled. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE

Not even one star. Awful customer service. Totally rip off. I have never been contacted by any of the childcare in this website and have never had a response to my messages to childcare providers. Also cancelled my premium membership via the website (as apparently you can!!), how've still got charged. So when I finally found an email address to contact them, I was asked to provide evidence of cancellation, which obviously I couldn't. Anyway, have been emailing them for a refund asked for a manger to contact me via phone, but noone ever did and now my emails are bouncing back!!! PLEASE DON'T USE THIS WEBSITE. Childcare.co.uk, much better.

Care.Com is a very dangerous company for your children and your loved ones. They had cases of death of children and child abuse! Look it up on Google! They refer people that are scammers, commit fraud, predators, people that can steal your identity. They hide into making you think that they will find the right nanny or caregiver or housekeeper for your family. You really take a risk and put your family in danger when using this company. People are not qualified. They do not have criminal backgrounds and most of the people are weird and dysfunctional. You have to run your own criminal background. I will never advice any parent and caregiver to use Care.Com. On top of that, they have very high charges and they lie to you. They treat you like a number. They also run a criminal background of people without their consent or signature. They don't care for the safety of your family. All they care about is making money and treat you like a number, not like a human being. they also charge your account without your consent. The worse experience ever. Please be aware of this company. Use a reputable agency if you are looking for a nanny, housekeeper, caregiver. This company gets strangers with no experience, people that have DUIs or some kind of criminal background. Their management is very bad. They never want to talk to you when it comes to a concern, dispute, or questions at charge. They claim to be members of Nanny associations, but anyone can become members of those organizations. they are not properly screened. This site is like a dating site pretty much. Very dangerous.

This site is worthless! I thought i was signing up to pay for only 1 month without auto renewal and found out I've been getting billed 39.00 for the last 6 months, i tried calling support it was shady and no option to call about billing, their site if you notice has no contact us and its a total scam. Stay away from this company / site.

I paid for a subscription to this service and called the support team for assistance. The next day, I was cut off from use of the service. Apparently the site does not support event based support. But instead of the support team telling me this during the call, the passive-aggressive lawyer I reached out to reported me instead so that I was abruptly cut off from the service. Then care.com was not willing to refund my money. Greedy jerks! They won't help you, but will still take your money, go figure.

Total rip-off and not really sure how they can justify the price. This relies on vulnerable people in need of help and willing to pay for a help service, only it appears it doesn't exist. Falsely advertised ads are apparent. From reading other reviews it looks as though they also mislead people who want to actually connect with people and provide a service. This site was made by vultures.

Short version: almost every single post advertising a job on this site is a fake post. The company itself must post these fake jobs, to entice service providers to pay to use its platform. Long version: I am a professional tutor. I use multiple avenues to connect with clients. Care.com is something that I have used to connect successfully with exactly one family, having sent untold dozens of initial messages. These posts are all identified by first name and last initial, making it extremely easy for them to be faked. Most of them do not have photos, but a placeholder icon that simply says "Care.com." Follow the money here, folks. I pay for a membership on Care.com. Why do I do this? Because it stands to benefit me. (I *did* connect with a family and end up working with them ONCE.) The "benefit," which is almost entirely fake, is based on seeing what looks like lots of job postings. THESE JOBS DO NOT ACTUALLY EXIST, AND THE PEOPLE POSTING THESE JOBS DO NOT ACTUALLY EXIST. I do not have proof of this, but the *only* reasonable answer is that Care.com spends all day creating fake accounts and then making convincing-looking job posts. They make money hand over fist, because chump service providers like me fork over their money to access these job postings that are not even real in the first place.

I tried three times to use the care.com service. Paying the three-month service fee each time, plus the fee for using the background check service. It's not the cost of the service that's expensive, it's the cost of using the people who lie about the reasons for their employment and their ability to be employed. Allow me to explain: I'm a disabled woman with a condition that is deteriorating. I am attempting to find someone who will work into being a full-time live-in caregiver. I'm currently very independent and live on my own. I intend to continue to do so but will need someone to live in with me. So I have been attempting to find someone who I will be compatible with to be a live-in caregiver. Of course I'm not going to let someone move in immediately. I've been trying to find a part-time person in order to see if we would be compatible and once that is established then work into full-time and then if that works out be a live in, it only makes sense. But after spending thousands of dollars hiring people from care.com this is what I found; the people on this site lie about the reasons for their employment. They tell you what you want to hear in order to get as much money out of you as possible. They work for you as long as they can either physically/emotionally in a part-time status. After working for a while and getting comfortable woth me they let me know they are collecting disability and need to get paid cash and can only make a certain amount of money each year or they will lose their benefits their benefits. Every single one of them! Not only are the collecting disability but they need to get paid in cash under the table so they don't get caught. So they have to quit, stop working, before they make to much money. Working part time might work for some people but I need someone who will work into full time and I'm very honest in my ad. I let them know up front about what my needs are and what i am looking for in a caregiver. Knowing this they come to work for me telling me that they can fulfill the obligation knowing full well that they cannot. Not everyone was on disability ONE lady started working for me knowing she was only going to work for 2 months just enough time to get the money to go to her granddaughter's graduation in upstate New York. And she explained when she quit, without notice leaving me with no one to take me to my doctor appointments, her family was the first and foremost in her life and that's all that mattered to her. I heard her talking on the phone and called her on it, she was a senior citizen and I thought she was going to be the person who would stay with me until I was no longer here on this Earth, I thought I had found the right person, but I heard her on the phone saying "I almost have enough money and then I can quit"! I was shocked when I told her I heard her she said "okay you caught me, I was going to wait until the end of the week, but I might as well tell you now that I'm quitting" she said I have enough money now anyway. I began to cry, she could have cared less. I asked her to stay at least till I found someone else but she didn't. I had no one ti take me to my appointments and she didn't care. I was very good to her and paid her extra, always rounded up on the hours and even sent my massusse when she had a backache and paod to get her a massage. She had no loyalty, none of the people did! These people do not care about you, they do not care about anything accept money! All they care about is making as much money as they can off the books as possible. I have not found one person from care.com out of the dozens I've interviewed who was honest about the reasons for employemt. Several had mental health issues. One abondoned me during a short trip to my home town that we took for a family friends wedding, she let me know afterward that she had "gone off her meds" and appologized for her behavior! But she acted out in front of my family and friends and left me high and dry at the airport with my service dog at 11:30 at night with no way to get home. But she was not the only one. Another lady worked for me for almost 2 months before going "off her meds" and having a breakdown in my livingroom, one of her family members had to come and get her and had to have her committed! They left her car blocking my van for a week and while I tried to be patient with them I eventually had to threaten to have the vehicle towed in order to get them here to get to picked it up so I could move my own van! I felt bad for her but she should never had been working. Her mother called to appologize saying they thought she was "better". Its scary to think that I let someone so unstable into my home. She could have been very dangerous as I found out from her mother who asked me outright if she had become violent and if I would be filing charges! I felt lucky that nothing dangerous happened. Apparently she had a history of violence! All in all I hired almost a dozen people who worked for me this year from care.com, but none worked out, but not through my fault. They will tell you anything to get the job. I am a very good person and an excellent employer. But after spending at least $30,000 on my care this year I am still without someone to take care of me long term. I gave up on care.com I don't know where I'm going to turn from here but it will not be this agency. Although the background checks come out fine, the people don't have a record, and they didn't steal from me at least not in the literal sense, they did steal from me in the sense that they lied about their ability or willingness to work long term. This has cost me valuable time and money, both of which I am in short suppy! I strongly suggest that if your looking for someone to take care of you long term that is emotionaly amd physical stable look elsewhere because you probably won't find them at care.com, so don't waste your time or money!!