Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Marie
Don't know why people give such bad reviews in here.. I found a job within af week! and got in touch with a few people too. Just be patient! ☺️☺️
Response from Care.comOct 3, 2017
Thanks for taking time to share your experience looking for jobs on the site, Marie! We wish you more success!
Alexis
I was really upset when care.com charged me for a premium account when I only signed up for an auto background check. I got refunded half which was better then nothing. Not that I'm happy with not getting a full refund by my customer care representative could not be more helpful. Amy was very patient and understanding. She was quick to respond and I commend them for that
Response from Care.comDec 9, 2016
Thanks for reaching out, Alexis and we're so sorry we weren't able to give full refund! We're glad to hear Amy was helpful, we appreciate your feedback. :)
Sabrina Lee S.
I connected with a wonderful girl to start providing child care for my son two days a week, that was fast and simple. When I canceled my account before my free trial was up there wasn't any email confirmation or anything that boldly said "ok you are done and won't be charged" the website became glitchy on my phone and would freeze up making me uneasy about whether or not I was actually cancelled. I emailed the team and received a reply back 30 minutes later that states that I will not be charged and I am fully cancelled-- we will find out tomorrow when my trial is up to over. I am saving the email just in case but if all works out I will for sure continue to passing next positive vibes to my mommy friends. My only negative was the complication of the cancellation process and even though there was immediate response to my email, a confirmation email three days ago when I initially cancelled would've sufficed and saved me worrying all weekend.
Response from Care.comNov 2, 2016
We're glad to hear you found a wonderful caregiver for your son, Sabrina. A confirmation email is sent automatically once you've set your account to downgrade at the end of billing cycle successfully, we apologize you find the cancellation process complicated. Definitely let us know if you get charged so that we can make it right immediately.
Unusual E.
Easy to post a position and always find a candidate. However, if your position isn't typical (normal childcare or home health care for elderly, it is hard to describe accurately the position and harder to narrow the search to candidates that match.
Response from Care.comJun 15, 2016
We appreciate your feedback! We're glad you find the site easy to use and search for candidates. Feel free to reach out and email us at [email protected] for any questions or concerns. Have a god one!
Frank K.
Serves the requirements
Response from Care.comJun 15, 2016
Thanks for your feedback, Frank!
Shari
I signed up for care.com about 10 months ago and started getting inquiries right away. In my area it's the go-to place for people to find sitters. I'm happy with my membership. I do with the website was a little more robust. There are some features that could be greatly improved upon. Hopefully a work in progress. I anticipate continuing my membership for the foreseeable future.
Response from Care.comJun 15, 2016
Thanks for your feedback, Shari! We always appreciate comments from our members, feel free to reply with any specific features you want to see improvements on and we'd be happy to send it over to the right department on your behalf. Have a good one!
Lou
All the individuals I interacted with were polite and showed guinine interest in my son and considerate of our unique situation.
Response from Care.comMar 4, 2016
That's great to hear, Lou! I hope you find the perfect caregiver :)
William
Go ahead and join. The people you need are on this site.(note you may not communicate without joining.) And yet the site works, so dive in and join!
Response from Care.comJan 18, 2016
Hi William! Thank you for your feedback!
