Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Meget useriøst firma, virker som bondefangeri. Jeg påbegyndte oprettelsen af profil, men de så pludselig skulle bede om fødselsdatoerne på vores børn, blev jeg mistænkelig. Tjekkede trustpilot og afbrød så min oprettelse, på trods af det er jeg blevet spammet med 6 mails på under 12 timer
Response from Care.comFeb 11, 2020
Hej. Vi er bestemt et seriøst firma og er kede af, at vi har givet dig en anden opfattelse. Vi kan forsikre dig om, at vi beskytter dine oplysninger og det er altid muligt at få slettet alle dine oplysninger fra vores system. Du må meget gerne kontakte os ( vores e-mail er [email protected] ), hvis du fortsat modtager mails fra os. Det er vores første prioritet at give folk en god og positiv oplevelse med Care.com. Vi ønsker dig en dejlig uge!
O
O
1 ster is al teveel voor deze 'over de…
1 ster is al teveel voor deze 'over de rug van mensen die zorg zoeken' verdien site.
absoluut niet aan beginnen, is nog erger dan 'hostage malware' omdat er wordt gesuggereerd dat de site zich richt om mensen te helpen van het vinden van ad hoc acute zorg, maar toegang tot de reacties is enkel mogelijk na het betalen van een agressieve premie
Response from Care.comFeb 13, 2020
Hartelijk dank voor uw feedback.
Care.com is een selfservice website waarbij u snel en eenvoudig vacatures kunt plaatsen en u kunt zoeken naar zorg- en dienstverleners bij u in de regio.
We hebben de gratis lidmaatschap-optie opgezet om leden een kans te geven zonder betaling de website uit te proberen. We hebben deze optie toegevoegd zodat u als klant eerst de mogelijkheid heeft om na te gaan of er wel geschikte kanditaten beschikbaar zijn, voordat een Premium-lidmaatschap wordt aangegaan. Deel van deze testfase is dat u een vacature kunt plaatsen en hiervan de reacties van de zorgverleners kon bekijken.
Om de veiligheid van ons platform te waarborgen en ons te ondersteunen in het verlenen van goede service dienen leden het account te upgraden naar een account met Premium lidmaatschap om gebruik te kunnen maken van de verder functies van de website. Hierna kunt u beginnen met het selecteren van de juiste zorgverlener, onder andere door het contacteren van zorgverleners, door documenten te bekijken of referenties van vorige werknemers op te vragen.
U kunt zich op elk moment uitschrijven voor het premium lidmaatschap door ons een email te sturen en ook kan dit door u zelf gedaan worden in het account.
AS
A S.
DO NOT USE THIS DANGEROUS SITE!
This site is awful, and as stated below, a complete scam!
I had to pay a monthly fee just to access their site and contact caregivers, tutors, home cleaners, etc.
Oh, and they don't vet these people with your monthly fees, you have to PAY for those too, on each and every individual!
Most of which would not reply, or, we would set up an appointment and wait...wait...wait with a no show, no call, no response.
I finally had "had it" when our "tutor" showed signs of a serious mental health disease and started bombarding me with hateful texts, calls and coming by our home (we live in a private community with a culdesac a few houses down, there is no reason for anyone to drive by repeatedly!) This tutor was adamant I leave her a glowing review immediately (most likely before she "turned.")
I contacted Care to learn how to edit my review to earn families of how this individual was treating a "client."
What does Care do? KICK ME OFF THE SITE!
Yes, kicked ME off, no explanation.
I went to the Better Business Bureau, as I did nothing wrong, they told me I should have gone to the police (not them). Whaaaaa?! So families shouldn't be alerted?
The sent me excuses for CARE GIVERS not families regarding their "policies," I demanded at the very least...a REFUND.
Weeks later, the predator remains on the Care website, I received a check for only 1 month.
If I could give this site a Negative Five, I would.
Yes, SCAM!
JL
Juzepe L.
Trying to find work on their site for a…
Trying to find work on their site for a month now. NOT A SINGLE INTEREST!. I have 20 years experience. How is it possible that not 1 person would be interested? SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
BE
Betina
Selv om man sætter abonnement til basis…
Selv om man sætter abonnement til basis - det vil sige ikke betalende medlem - så bliver Care.com ved med at trække på ens konto.
Og man kan ikke slette profilen - så man skal spærre sit kort for at komme ud af Care.com's træk på ens kort.. / Sanne
Response from Care.comJan 29, 2020
Hej Sanne. Når man opsiger sit Premium-medlemskab så stopper vi med at trække penge. Du kan både slette din konto hos os inde fra vores hjemmeside (log ind -> data og indstillinger -> luk konto) eller blot sende os en mail også gør vi det for dig. Hvis der er sket en fejl og du har betalt, selvom du har været basis medlem så får du naturligvis det fulde beløb refunderet. Vi beklager meget, hvis du har haft en dårlig oplevelse. Vi kan forsikre dig om, at vi gør alt for, at vores medlemmer er tilfredse med vores service. Hvis du ønsker, at vi kigger på din sag, så kan du altid kontakte vores kundeservice team via [email protected]. Vi ønsker dig en god dag :)
DT
D T.
I went online to find someone…
I went online to find someone responsible to watch my puppy for a few days so I could go out of town. Well I was suggested Care.com. I have security cameras so it wasn't hard to track the sitter. Day one was good even though over night stays had not been discussed the sitter stayed anyways. Day two was ok with two visits. Day three not so responsible. The sitter left my dog unattended for 13! Hours. Last day once again not a responsible sitter let my puppy for 15! Hours this time. So please people screen these Care.com members...