Stacy H.
Monthly Charge, whether you use them or not!
We were looking for a part-time sitter for our daughter 3 years ago. They lure you in with "Free account" but in order to communicate and actually get anyone for service, you have to sign up for a paid service. We ended up not using them at all - no service provider from Care.com was ever employed by us. Yet, since January 2017 till just now, they charged our card (an older card we don't use) $39 per month! When we called to remedy, all they would do was close our account. No offer of a refund for 3 years ($1500!) of service not used, nothing. The last email we received from them was last year, and 1 six months prior. No statement of account, no email bill to alert us we were being charged, nothing. We support impoverished children through World Vision, also $39/month, which is what I thought the monthly charge was. For 3 years we could have supported an additional needy child for what we were being charged by Care.com for services never used. Yet, as mentioned, they refused to consider a refund of any kind. I cannot comment on their services, because we never used them. But I know first hand their business practices are unscrupulous.