Care.comReviews of care.com

It's a scam do not bother. Impossible to update basic information, no notifications when new messages come through. Charge you for premium features that do not exist. Not good for people looking for care or for contractors.

To sign up to be a caregiver on this site, you have to buy a subscription. Once you do, you can no longer use the website as caregiver accounts can only be accessed via their app. Well guess what? Once the payment is processed, the app doesn’t work! Their agents at the help center ask you to update the app, but when you go to do it, there’s no update to be found! So then you uninstall and re-install and… THE APP STILL WONT OPEN! It’s all one giant scam. Update: Still zero access to the service I paid for and the agents tell me that it’s NONREFUNDABLE! What a shocker! It’s a good thing my card expires this month because otherwise I’d be charged monthly for something I can’t use without being able to remove my card because I can’t access my account! I’ve reported the scam to the BBB but I doubt anything will come of it.

I signed up for the cleaning service and didn't know that they have a membership fee, I chose a cleaning person to do the job, we had a date & time and she was a no call, no show, when I contact them about why was a second payment taken from me without any service being rendered they told me they understood my frustration but they don't give refunds!

The caretaker canceled and did not show up. I need another possible candidate. Eileen Magness

This company adds additional items onto your order without your authorization or on the final payment page. When I checked my credit charge statement, I was surprised there was an additional charge. When I contacted the company, they wouldn't do anything about it! They knew I didn't add the service, yet, would not credit the amount for their error!

Do not waste any money or time with care.com. The individuals who did apply, which were very few, had poor qualifications. The couple I did want to interview, I didn’t hear back from them. The only one I was able to schedule an interview with didn’t even make it into my home. She walked up to my front door, saw my cat, and said she was allergic and left. I had put in the ad that you had to be comfortable with pets! Of course, they have a no refund policy. You would do just as well on Facebook Marketplace .

confusing, lousy website related to absolutely no real person customer service!!! Your software does not allow a user who moves to a new address, to then receive caregivers from within their new address===> instead we get old address caregivers who are clueless of my new address & your software puts that problem on me to correct your software. NOW YOU HAVE MY 60 DOLLARS AND YOU WILL NOT REFUND ME. CLOSE MY ACCOUNT NOW OR FIX IT I AM MDONE WITH YOUR CROOKED TRAP!!!

Money grab. That’s it. All responds I received were not from real individuals. No one ever followed up. It’s a scam.