Care.comReviews of care.com

Response from Care.comMay 6, 2020

Thanks for your feedback, Chris. As stated in our Terms of Use and twice on the upgrade page when you had initially signed up, all of our subscriptions automatically renew until cancelled. This is a setting you can edit at any point after upgrading in your Account & Settings page by selecting the Downgrade option. We apologize if you misunderstood our billing policies, but do hope you were able to find the care you were looking for! Best wishes!

Response from Care.comMay 6, 2020

Sorry you feel this way, Sierra. We have many members that have found jobs or caregivers for their family. Please visit the Safety Center on our site to learn more on what we do and how we keep our members safe. https://www.care.com/safety-center

Response from Care.comMay 6, 2020

We're so sorry you feel this way, Makayla. All of our subscriptions auto renew until set to cancel and this is clearly outlined at the time of purchase before selecting a subscription. Please send us an email at [email protected] or message us on Facebook or Twitter and we'll be happy to review your refund eligibility. Thanks for your feedback.

Response from Care.comMay 6, 2020

We're sorry to hear this, Jessica. Please email us at [email protected] for any concerns you have with caregivers you have found on the site. All of our subscriptions auto renew and this is clearly outlined at the time of purchase before selecting a subscription. I will make sure to pass your feedback along.

Response from Care.comMay 6, 2020

We're sorry to hear this, Brandy. Our members safety is important to us, please send us an email at [email protected] for any concerns you have with the caregivers you hired from the site. You can also message us on Facebook or Twitter.

Response from Care.comApr 21, 2020

Hartelijk dank voor uw feedback over onze website. Wat jammer om te horen dat u weinig reacties heeft ontvangen op uw vacature. Wij hadden u graag wat tips gegeven om uw kansen op een reactie te verhogen. Alle profielen worden door zowel zorgzoekenden als zorgverlenenden zelf aangemaakt en door ons Care.com team goedgekeurd. Ze zijn dus echt. Om de veiligheid van ons platform te waarborgen en ons te ondersteunen in het verlenen van goede service dient u inderdaad uw account te upgraden naar een account met Premium lidmaatschap om gebruik te kunnen maken van de verder functies van de website. Mocht u in de toekomst weer lid bij ons worden dan staan wij u graag te woord als u vragen heeft.

Response from Care.comMay 6, 2020

Hi Steve! You can easily cancel your Premium membership by logging in to your account and under Account & Settings, there is a "Downgrade" button. Feel free to also email us at [email protected] or message us on Facebook or Twitter, we'll be happy to cancel your subscription for you as well. We appreciate you taking time to give us your feedback.