Care.comReviews of care.com

This is a terrible company! You cannot reply to candidates without a premium subscription and then when you do, the candidates do not even respond to you! They should be shut down. Do not use this company's services. They are a complete waste of time and money!

I paid for a premium membership in February, the COVID pandemic hit soon after, and I was not able to use the site for over 3 months. My subscription auto-renewed in May, and by the time I realized this had occurred from my credit card statement in late June, they would not consider a refund - even though records show I haven't used the site in over 3 months. I asked customer service 3 times to reconsider, given COVID/financial stress/not using the site, and each time they simply reiterate that their policy will not allow it. Well, they write their own policies and it is totally within their power to bend the rules in extreme circumstances. I am extremely disappointed with the inflexibility during times like these, and surprised - especially with a website name like "care.com." So in summary - BEWARE when you sign up for a premium membership.

I injured my foot and I needed someone to help me for a few months with errands and driving. I signed up but then the pandemic came along. Needless to say, I couldn't hire anyone or even interview. I contacted them this month and asked if I could get a discount on another month. They said none are available at this time! I wasn't like I was asking for a free month or that it was my fault I couldn't interview or hire someone!

What a joke! Well what an absolute nightmare this company actually is, but finally after endless unnecessary emails and poor feedback results, they’ve finally done what was requested. Of course no explanation, no apology. Just the usual very nonchalant poor attitude that is their standard. Pathetic, and I won’t be making that mistake again.

Recently I went to work and I did not get paid for my hours and the client refuse to pay I received also an e mail of someone looking for baby sitter I ve been scammed

They background check potential customers. Warning: do not use this company!

We had a bad experience with a Nanny who worked a couple of days with our young son. He had a great time with her and she told him about all of the fun they would have this summer, even said how she wanted her brothers and sisters to meet him. Then, she quit with no notice and no explanation. It broke his heart and he thought it was his fault. We were able to find someone else, but decided to go and write an honest yet negative 1-star review on her Care.com profile page. We explained what happened in an appropriate and professional manner. Two days later, Care.com cancelled our membership. I hadn't held Care.com responsible for our decision to hire her. However, it's horrible that they would silence someone who held her accountable, and will allow this "nanny" to continue to do the same to other families.

Care.com flat out stole over $1000 from me. I subscribed for 3 years, never was able to hire anyone so I cancelled, at which point they didn't send me a single email notification (like they are supposed to do when you have an active subscription) but they continued to charge me for 3 more years without notifying me (even without me providing renewal info for an expired card). I unfortunately hadn't noticed it on my credit card statement because it was charged quarterly not monthly so missed the charges. When I called again recently and complained, they said they will now cancel the account but refused to refund the 3 years of unauthorized charges. And started sending me emails again. Hopefully they won't continue charging me next quarter. We'll see.