Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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chuck
too many add ons and upsales, but otherwise useful. also this mandatory review is annoying.
Response from Care.comSep 9, 2022
Hi Chuck, We appreciate your review. We'll be sure to share your feedback with our management team.
Mary
signed up for caregiving service and, then I couldn't log on to my account! Access denied?
Response from Care.comSep 6, 2022
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006828 with your message.
Billy D.
New user - hoping for the best. Website is easy to use.
Response from Care.comSep 6, 2022
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006826 when you message.
Kayla R.
I have used care on the employee end successfully multiple times. Great place to connect with families. I am now experiencing it as an employer for the first time, and it is pretty straightforward.
Response from Care.comSep 6, 2022
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Nicholas B.
I appreciate the service provided by this company, but I do not appreciate the upselling immediately upon upgrading my account.
Response from Care.comSep 2, 2022
Hi Nicholas, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Hattie H.
So far it's ok
Response from Care.comSep 1, 2022
Hi Hattie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006658 with your message.
RJA
My experience with care.com has been varied, but I gave it 4 stars because, ultimately, we found an amazing caregiver for my 90-year-old mom. However, I had to scroll through/email approximately 20 caregivers, many of whom had incomplete and/or incorrect information about qualifications and days/hours. Of the 4 people that ultimately met our qualifications of experience and available days/hours, 1 didn't show up for an in-person interview, 1 had her own agency and didn't want to be a caregiver herself, 1 was perfectly lovely but ultimately decided she didn't want to commit to the hours and we hired one who is working out very well. I suggest that when caregivers sign up, care.com present them with all of their profile information for their approval before posting and even prompting the caregivers to periodically review their profiles for any necessary changes.
Response from Care.comMay 2, 2022
Hi There! We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Songs of L.
I am a care provider, signed up in October, 2021 and got contacted the next day by someone wanting my services. I was hired within 10 days. Great experience.
