Care.comReviews of care.com

I initially signed up for care.com premium service at 10pm and was charged $39. The next morning, I contacted care.com at 8am to see if I could cancel and they would not refund me. I never used their premium service and they just don't care about the parents that use their site. It's quite disappointing since their name is CARE.COM that they would at least understand each situation is different especially during this panemdic where people don't have jobs... Very Disappointed. at the end of the day, this is just another big corporation that doesn't care about their customers and only care about their bottom line.

A WHOLE LOT OF GARBAGE! Keep sending me potential nanny jobs in my area.......and that's as far as it goes......get sent the families' profile, if it looks suitable i'll respond via the 'i'm interested' option. Only to get no response from that family/profile whatsoever!! Grrr i worked it out early on in the piece, only a subscription fee will get me the 'replies' & 'views' shall we say....even then i have reservations ??? DECEPTIVE-DECEITFUL AT BEST. Go on Gumtree and delete your account! That's what i'm doing right now!!

Total scam. Paid for the premium membership and reached out to every caregiver listed in the area - 10% response rate - actually less than that - all fake profiles, stating they are fully booked - so why "advertise" such unavailable profiles ONGOING. Posted an ad for care give - more than 50 responses, of course "have to upgrade to premium membership" to communicate with MORe "FAKE" profiles. Horrible. Should be shut down

Be careful as the caregivers/nannies/babysitters are barely vetted by Care.com. It seems like anyone can just sign up. All 3 nannies that we interviewed were dishonest and lied about the experience they had. There are also issues with fake reviews for each person. Be really careful and ask for resumes and references up front before bringing them in for an onsite interview. Ask questions that test their knowledge of newborns and ask details on their job experience. Example, if they claim sleep training experience, tell them to walk you through specifics on the last infant they sleep trained. We ended up going through personal referrals and didn't trust anyone we found on the site. No wonder care.com charges a fee up front to contact instead of based on hiring (e.g. taskrabbit).

They don't Care about people, it's all about making money. They charge $60 for a background check (available to the families interested in hiring) which is then deleted every 6 months and expect underpaid Nannies to continue repaying!!!??? THAT WAS JUST ONE EXAMPLE! Unethical Practices, Someone WILL TAKE THEM TO COURT!!!

This is a scam. The responses are managed automatically by the system but not by real humans. I got only one response out of dozens inactive caregivers. The response I received did not prove professional. She kept me texting but finally said sorry to provide services. Initially, I paid £23 for a one month subscription but they renewed it automatically to premium membership and charged £29 for it. When I expanded the detail of £29 deduction on my bank statement, I found the following details: Care.com, Berlin, Town Berlin, Country- Germany. On their website, there is no option of cancelling your subscription. You can only downgrade it but not cancel it at all. The customer service number is not responding asking you to leave a message. This is a total scam, please do not use it.

Super bad. Tons of caregivers but none has updated profile. They don’t reply. Not sure why they are charging money for membership when almost 95% of their caregivers are not active and don’t want to work currently. Wasted my money, time and efforts ( which is already freaky hard to find for a new mom) 😢

Untrustworthy site. The caregiver seems to be more respected then the paying costumers. The caregivers are unresponsive and unreliable at best. They seem to shift from job to job way to often and are just way to unreliable, regardless of a 30$ an hour wag!